R-Mech Heating Plumbing Cooling

"I have used R-Mech for 3 different services. The biggest one was a new HVAC system. My 33 yr old AC died 4th of July weekend. I got quotes from 3 other companies then remembered what a great job R-Mech replacing my hot water heater the year before. Their HVAC person was the only one who checked my electric panel to see if it could support the unit I needed. Other companies tried to sell me a much larger system than I needed. R-Mech gave me the option of paying a little extra to have my install done on a Saturday, rather than wait until Monday. Well worth it! They cleaned up everything and left nothing behind. The service contract offer was no pressure and a good buy. They keep me on track for maintenance. Very efficient systems in place! Polite & respectful. I’m impressed every time and won’t hesitate to hire them again and again."

"While it has been a couple months since I had R-Mech out to the house to service my hot water heater, I haven't forgotten about the great customer service they provided. From the scheduling process to the actual service itself, their service was top notch and their technician was knowledgeable and professional. I'm grateful for the timely repair service they provided and highly recommend them for your plumbing and HVAC maintenance and repair needs."

"This moron driver. Decided to pass me by driving down the shoulder of the road. Exit ramp from state ave west bound to 7 highway northbound. Road construction on 7. Must of need a beer real bad. They did contact me. Said they would look into it. Meanwhile this person is out on the roads endangering other drivers. It been 4 months. They never have responded with an apology for there drivers actions. They did tell me they had cameras in there company vehicles. I love to send the video to there insurance company. Guaranteed increase in premiums. The lady I talk to basic blew me off. Was some what offended over the " in a hurry for a beer comment"."

"With the recent merger, I had difficulty scheduling after hours service for plumbing. I called early in the morning to try and get something set up, and was told I would hear back that same day. After not hearing anything for roughly 3 hours, I called back and was told that after hours plumbing is not being offered until further notice. I don't know why I wasn't told that when I first called, because this would have saved a lot of time and hassle for both parties. Prior to the above scheduling issue, I would have recommended services with R-Mech/Buckner's, because I had previously had good experience with both the scheduling side as well as the technician side. I'm not sure what transpired to put the after hours plumbing services on pause, but this clearly needs to be put as a forefront when customers call or visit your website."

"We'd had really great experiences with them until early this year. At that time, they only provided one of two estimates that we requested (both of which they said we needed) and we've been unable to get them to provide the second estimate or to even do the work related to the first estimate since that time. We've been calling and emailing for 6+ months at this point. Due to our previous positive experiences we really wanted them to handle this work; however, we are now looking for a new company to do the work. We can't wait forever."