Jostens

"I’m shocked at how far this company has declined since my own graduation! It’s 2023, and they’re refusing to process orders online, so as to line the pockets of their “reps”. Get a real job! No, I’m not writing my card info on a slip of paper, and I’m not comfortable writing a check. There’s not even an option for a money order. Good grief!"

"If I could give zero stars, I would. I had the “pleasure” of speaking with Leslie today regarding my son’s order. To make a long story short, she was rude and condescending. I have two more kids that will be graduating in a couple of short years and I will NEVER use this company. My kids will go to graduation in black trash bags vs ordering a cap and gown from this company. It would behoove them to teach their employees basic customer care and etiquette skills."

"It would be AMAZING if the Jostens website had a “contact us” option or a FAQ on how to handle missing merch. They are very quick to snap up your payments but can’t seem to fulfill an order in it’s entirety in a span of 3 visits to my child’s school campus! Get with the program Jostens!! Seriously!!"

"Appalling how they treat customers. As if our high school seniors haven't had a terrible ending to their school year, we were told to contact Josten's and they would mail our kids' stuff to our houses. When I called, I was told I had to pay to have them ship it! It was only $5, but it's the point of it. Their prices are exorbitant anyway for the products they sell. It's absolute robbery what they're charging people. I've dealt with them through 6 graduations. It would be so much better to use local jewelers for class rings (which is what I did for my oldest), other local or even online printers, and local tshirt shops. After what we get charged just for graduation announcements, you'd think they could show some compassion and kindness to these kids and their families and just mail it, especially since we can't use half of it now because the dates are either wrong, or cancelled completely. Ridiculous."

"They came to my sons school to deliver their class rings and jackets. These were both paid in full, nothing due. They ruined his first ring and were unable to deliver it to school on the scheduled day but they said they would deliver the ring by mail. The man had my sons jacket at my sons school on the scheduled day but would not release the jacket to him until he paid the man $10, my 16 year old was forced to hand over $10 in order to get his jacket. When I found out what happened I called Jostens, they had no idea why he had to pay $10 because our account had been paid in full. They claimed the $10 would be mailed to us, we still have not received the $10, this all happened 2 months ago. I wonder how many kids "owed" money."