Puppingham Palace

"The Best of the Best! Our boy Ned loves the Palace and the entire staff. Make sure you give them a try, you won't be disappointed!"

"We've thoroughly enjoyed our experience with Puppingham Palace! Whether our pups are just visiting for a day of play, or they get to have a few sleepovers away, they always LOVE it there, and get so excited just pulling in the parking lot. The staff is incredibly thoughtful, caring, and kind to our 4-legged family members. We're grateful to have such a wonderful business close to home!"

"We love Puppingham Palace and have only the best experiences with them over the last few years. We use them for both daycare and boarding and our dog loves it there! The staff really cares about each dog and it shows in how well they take care of our pets. We love the option of watching our pup play on camera too. Would highly recommend to anyone!"

"I am both a pet caretaker and the owner of a business in West County. On Friday, I received a request to retrieve a dog from Puppingham Palace on Saturday. The owners had gone on a trip and had boarded their dog at Puppingham Palace, but they wanted her back before their return. I have walked this dog and picked her up from a different daycare facility a handful of times. I encounter a wide variety of dogs in my side job, but I pride myself on being familiar with the ones I have taken care of before. So, when I brought a dog home and completed the requested tasks as the owners had asked, I wrapped up my visit and left, never thinking I took home the wrong dog. However, this morning (Sunday), I received a message from the owner, revealing that I had been given the wrong dog. I was absolutely shocked and dismayed by this turn of events. As the person entrusted with bringing their dog home, I felt an immense sense of distress in this situation. However, I must defend myself by saying that I didn't anticipate the need to thoroughly inspect a dog from head to toe or rely on the staff to repeatedly verify that I wasn't given the wrong dog. Although the two dogs looked remarkably similar, I firmly believe that is not an excuse. I always assumed there would be a foolproof system in place to prevent such errors from occurring! While I understand that mistakes can happen, I genuinely feel that this could have had disastrous consequences. Who knows if the dog I took home required specific medication at certain times? Or if the dog had allergies to substances it might have been exposed to? Furthermore, this family has a pool accessible to the dog. What if the dog accidentally fell in and couldn't find a way out, leading to a tragic incident? This poor dog was left in an unfamiliar house for an extended period of time, not knowing where she was. This truly shatters my heart. Based on the reviews I've read here and on various other websites, it is evident that this business does not prioritize the well-being of dogs. Reviews have mentioned instances where the owner/owners have stated that dogs are merely property, admitted to not knowing the whereabouts of certain dogs, and shared other highly negative and alarming experiences. It is clear that there is a total absence of any system to guarantee that the correct dog is sent home, which is blatantly evident from how swiftly they brought out the wrong dog. I genuinely hope that the owner assumes full responsibility for this situation since it is their responsibility to establish a proper system. Animals are beloved members of our families and should never be treated as mere "property." It is crucial to take their well-being seriously."