PetSmart

"We stood at the fish tanks for 15 minutes waiting on someone to come help us. At least 6 employees walked past us numerous times. Employees are too busy chatting with each other about absolute nonsense to even acknowledge customers existence. Didn't even get any acknowledgement when we left either. Update: 3/9: went back a few weeks later & still couldn't get any help. Another customer started walking the entire store trying to find someone to help him. No wonder all of the surrounding pet stores are out of fish: because no one can get any help here so they have to go elsewhere."

"If I could put a zero, I would. I went in to buy some fish for my tank and was told they would not sell to me because I would poison the fish with my goldfish. When I went to confirm this with the cashier, she kept trying to explain how well the staff back there treat the fish...which is great, I guess, but they ultimately refused to sell to me because I had a goldfish. The cashier preceeded to tell me that, " life is not fair." Thanks for that sage advice nobody asked for. Will never go back there. It is not worth your time."

"Really didn't appreciate the attitude of the woman with black hair and glasses working monday at 0930. Give me a dirty and rolls her eyes and tells me press the button for my pick up order. Maybe teach her some basic customer service skills."

"1/23/2023 had a 7 AM appt. and were about 10 minutes late. We were immediately reprimanded for being late. After being told Kola was finished, we picked her up at 11:45 and told by Sierra, the groomer, how sweet and good she was. The groomer said, "I think she got a hair clipping in her eye, it's been watering so you might want to rinse it with some saline". We get her home and her eye matted up and after a couple hours she couldn't hardly open it. I used a warm wash cloth to wipe the matting, thinking if it's just a hair maybe the warmth and wiping it would help. 1/24/2023 She won't open her eye...Scheduled a vet appointment to check it out. She has an ulcer in her eye caused by chemicals or a cut. Over half of her eye lashes were cut off or shaved off from the groomer Treatment: Antibiotics in her eye 3 times a day. Have a follow up appointment with the vet on Thursday and another on Monday. To top it off, she was shaved to the skin in multiple places! Not the level 5 cut we agreed to. No way a guard was used correctly on her. The hair will grow back but I will NEVER take her to PetSmart for grooming!"