Charles Schwab,

700 West 47th Street, Kansas City, MO 64112

"Poor Communication. Felt intimidated, lost and ignored over several years. Moved funds where I feel very comfortable and it would be easier for my children to understand."

"been trying to open an account with this place for a week in order to invest in a CD. they said we had to create an account online then wait for an appointment to go into the office, but failed to tell us which type of account. my husband called the 800 number find out, they said just go to the office, don't need an account or appointment, and they'll handle it for you. my husband drove across town to the office and they said he had to go online and create an account before they could even talk to him. he didn't take his laptop with him, so he couldn't do it. he asked if they could just tell him the current CD rates. No, they couldn't. SERIOUSLY? he had taken the time and trouble to drive to the office, was standing IN the office, and they couldn't tell him the rates??? she gave him a card and said he'd have to call that number to find out. charles schwab is evidently not looking for business, which is good because they're not getting ours."

"This is brokerage unit of Schwab, and not Schwab Bank. They can't assist with transactions or customer service related to SB. Too bad Schwab customer service did not tell me that when I called."

"Nov 9th - System down. Toll free number is unresponsive. Local office os unresponsive. Local brokers Connor Anderson, Wendy Mayfield and Samira Johnson are unavailable. End result - lost thousands on a trade due to system failure. Dispute process is a joke as they do t follow up with you and we you call them they are dismissive. TAKE YPUR INVESTMENT ELSEWHERE. I MEANT IT!!!"

"Tried to open a checking account in addition to my other accounts. After a week, checking account still not opened. Tried calling local branch numerous times but always got redirected to central "Customer Service" which could not help. Do regular banking at a regular bank!"