DirlaBid

"My husband and I have spent A LOT of money here and have decided today that we will not be anymore. He went to pick up our items and in the process of carrying one the handle broke and the product broke. The owner's wife said to give us another one and the owner proceeded to say no and that it was our problem. We are very unhappy because we weren't even offered a refund or anything. There are no signs saying that they are not responsible for accidents , or that everything sold is as is. Customers should come first if they want to have good business and keep money in their pockets. Update to the response. If u watch the video he was gathering stuff because it was not in the cart like it was supposed to be. All we wanted was a simple credit on the account or a different unit."

"Items purchased from their auction were listed as new. Only one item was new with 2 of the items being visibly used and one was clearly damaged and unusable. I sent an email letting you know about these issues and you did not respond."

"UPDATE: Dear readers of my review (below) and the owner Jim's response. I never called them on the phone or asked anything of his staff,- I was actually there in person to view a couple items and see if they're what im looking for-Jim forgets customers can come in to his shop and see the merchandise. Jim also seems to have forgotten that in addition to seeing things in person, bidders and customers alike can actually see what he's selling, because HE POST PICTURES ONLINE . There are many ways to see what any auction has for sale, so sorry Jim, " my man", but your response shows how little you think of your customers, how you respond to honest criticism and how little common sense you have. Anyone can see what you have to sell- thanks for illustrating how you don't think before you speak, but don't worry, I won't be back- ATX treats folks much kinder. The worst customer service of any auction company in Springfield comes from the owner Jim,who is very abrasive and rude. Pro tip Jim : Springfield has loads of auctions selling the same Amazon and box store inventory as you do, in new condition too. Customer service is all you've got to separate you from the other guys. Try learning some manners, or you'll go out of business here. The folks in Springfield have too many choices to tolerate an angry little man- remember that the next time you yell at your customers. Being nice and/or professional matters."

"Horrible online auction site sold me items they didn't even have onsite and then with no communication decided to not come up with auction items and just text refund receipt no explanation nothing. They apparently use stock photos how else can you list something you don't have total waste of my time and gas. Don't trust anything they say terrible service. Products in store all look like damaged returns from other places buyer beware. More lies had a witness with me very polite to staff waited to get items more than willing to come back later in the week for "lost" items no message no contact just a text stating there was a refund on my card so over an hour one way trip for 1 item waste of time no voilence at all bad bad bad company defaming people too wow."