Hot Box Cookies

"I love hotbox cookies specially the EUCLID location mainly because of the nice manger Mr Alonzo. But what saddens me is I overheard a coworker of mine say she was gonna have her friend call n get him fired over personal reasons.smh she stated she would have her friend call and complain as if he was accepting cash app payments because she knew that was against the stores policy and would cause for immediate termination.for a second I thought maybe she would get over what she’s angry about ,until I went to get cookies and was told he no longer works there. I’m just praying the cause isn’t because of what the lady did because Alonzo just had a beautiful girl he loves his job and was the main reason I became a faithful customer…I don’t think this location will be the same anymore if it’s true"

"This place does not close at 11:59pm on Friday. I repeat THIS PLACE DOES NOT CLOSE AT 11:59PM ON FRIDAYS. DO NOT ATTEMPT TO GO TO THIS SHOP ON FRIDAYS AFTER 11:00PM. I made a pickup order online on Friday got there at 11:15pm and it was closed. I am still waiting to hear if I get my refund"

"My son recommended this place as he visits here before returning to school So we stopped in and yes so glad we did A great choice for cookies the gooey butter cookie was hands down the best I only give it a four star was for the service we got It was not busy only one other customer not greeted or spoken to and standing in front of the cashier still not acknowledge Took forever Other then that Would recommend would return For the gooey butter cookie"

"Very disappointed. Coming from Collinsville IL, to drive 35/40 mins for cookies. i spend big money here every week. This new year alone i spent around $300 on cookies never had an issue until today. I buy cookies they told me they only 1 day old but “still fresh” so i get home the cookies are solid rock hard had been sitting longer than a day. I have a video as well of how hard these cookies sound. i called the manager today she tells me they cant be replace and there is no discount. she was very rude didnt apologize actually they avoid calls i called 3x today they kept lying saying manager is busy or in the bathroom. she finally gets on the phone she tells me that her "so called boss" told her not to replace anything. This location soooo unprofessional and rude i will NEVER spend another dime and whoever is over hotbox should be disappointed in the people they hire they are rude and never seem to apologize after these cookies are sooo hard they are breaking into pieces this place should burn down im extremely upset with all the money i spent and you treat me like this when i spend my hard earned money with you. absolutely embarrassing."

"Would have given 5 stars but the person behind thr counter....eh....customer service was not that great. I couldn't understand her, she seemed aggravated that we were there and wanted to place an order. However - the cookies were perfect. We had a variety - turtle (my favorite) reeses, chocolate chip, oatmeal raisen. Soft and warm and a great treat. Only recommendation- I got 6 cookies and she squished them into a box that was not made for 6 cookies. So that was disappointing. Squished cookies. Ugh."