U-Haul Moving & Storage of O'Fallon

"Dustin helped get my truck ready so I can haul my new camper and everything went great! Turns out I already had some things previously installed and they were honest with me, saving me $200! Nice to know there is a place that is honest and not trying to rip people off. I appreciate their work and how quick it took to finish! Definitely recommend."

"I did an online quote for Lake St. Louis Location. Received a call few days later. Asked if I wanted to confirm. Said as soon as I find a coupon code I will. She offered to give me one. I said great, lets do it. Showed up at Lake St. Louis at 10AM Saturday. Was told the reservation wasn't at that location but at the Hwy K location. I was never told this when the person called. Went to Hwy K location, everyone was on their phones. Explained situation that this location wasn't where I wanted to pickup and drop off as it added about 5 miles each way, so extra gas and milage at .79 cents a mile but they just wanted to know if I wanted to cancel or pickup the van. So unconcerned and acted like there was nothing they could do. Upon return I pulled into return area and waited. No one came. I went in and again everyone was on their phones. He said can I help you after looking up from his phone and I said I have a check in, and he put his head up and said, oh are you out there? He wasn't even aware I was out there waiting. After check in I was given a bill that showed a flat rate for 100 miles, for $89.00 when I only used 93 @.79 cents a mile would have been $73.47, not $89.00. Again, I said something to the man on duty and he said there was nothing he could do. Although we aren't talking a lot of $ either way, I don't like these business practices to nickel dime and then say there is nothing that can be done. Very disingenuous in their ability to help solve the issue presented. Plus the bait and switch adding miles and gas to my rental in the first place and having to go to a location that wasn't near my house like I did the quote for and was never told this is at the Hwy k location, not Lake St. Louis. Seems to me someone needs to tell folks to stay off their phones and help customers and stop passing the buck when things are wrong when a customer brings it up to them. Very poor customer service if you ask me."

"I’ve used U-Haul several times and this experience was by far the best! It was simply the best due to Matt and his awesome customer service skills. He was very friendly and had a genuine demeanor! Not to mention the store smelled amazing really fresh. (Fyi their new spray they were using) I would recommend anyone to this particular U-Haul if you want excellent customer service and a easy peasy process."