Ferrellgas

"I wonder why I have to pay a lease fee on my propanre tank after 30 years. $104.54 this year. Surely this tank can't cost over $ 3,000.00 Shame on Ferrellgas."

"Here I am at 4 am writng this review because our house is like an iceberg and someone needs to hear it. We have been customers for over 20 years. I don't know what has happened, but they are NOT the same company. From the impossible task of reaching a human being for help on the telephone to the endless wait on the live chat, it is hopeless. We finally tried the office number to our nearby Ferrellgas thinking we would get someone local to help us. Spoiler alert: we didn't. The local number just takes you right back into the messed up phone system for the company. My husband finally got through to a customer rep, and he basically told my husband there is nothing he can do. He wasn't willing to try anything above and beyond to help us. We are now down to 5%. We called almost two weeks ago when we were close to 20%. This is absolutely ridiculous and needs to be fixed. All of these customers complaining, and from what I can tell, nothing has changed. I would say Ferrellgas has lost a valued customer, but I honestly don't think they value their residential customers and have forgotten who helped them build their company."

"Put a order in on the 15th we was down to 20%. I called on the 22nd waited forever to talk to someone. They said the window for delivery was thru February 1st. I said we are down to 12%. They didn't care. I called America gas and switched . Got filled up the next day! No more Ferrelgas!!"

"This place is a joke. Worst customer service. We had to wait several days for propane. Fine I get it. Then they finally come. They called before coming so I could put the dogs up. I work remotely. I hear them outside then find a tag on my door checked nobody home could not offer to light pilot. They knew we had no gas in the tank and needed this service. We called this morning promised a callback today never got one. Called again this evening held forever finally got someone who told us we had to pay for them to come back out. Even though they never knocked since I work right by our door on a computer. I couldn't miss it. I mean how did I bring my dogs in if I'm gone? So then the rep this evening hung up on my husband after a 40 minute hold. I will NEVER use or recommend them. They suck plain and simple"