UniGroup 1 Premier Drive, Fenton, MO 63026

"I had a terrible experience with a moving company (Mesa) that United Van Lines contracted with for my move. I don't think that United should do business with them anymore. The move was slow, and I have a giant crate in my living room that's blocking a closet. Mesa crated a tabletop. They did not include plans to uncrate it. I have no resolution for this. I am really unsatisfied (to say the least) with this moving experience and will share this experience with everyone I know who ever tells me they are moving. Stay away from United and their contractors."

"Their adjuster came out here 62 days ago and every day I get the same run around... We're working on it and it will take time to process this claim. They have been the most unprofessional company I've ever dealt with. I have worked with dozens of insurance companies in my line of work and I never knew one could be this bad. Every single thing they tell you is a lie. They ruined family heirlooms, damaged the property, were late, took 50% longer than quoted, ran out of moving blankets, etc... Every single item we listed as high value was destroyed. Any other company couldn't be this bad if they tried! We have hired a lawyer due to this impacting my pregnant girlfriend's health and they don't care. They just continue to ignore you."

"If your goal is to get a royal screw job when deciding on a mover, then one of Unigroup's moving companies -- Continental, Mayflower, or United -- needs to be at the top of your list of companies to deal with. Having moved long distances several times in my life, I know moving is never easy or fun. But the incredible incompetence (if that's what it was -- read on for an explanation) I and my partner experienced with Continental, and its sister moving company, Mayflower, plumbed new depths of ineptitude on our move from the Seattle area to North Carolina. Between the two companies, they managed to "lose" over 20 of our boxes. And interestingly, these were the boxes that contained many of our most valuable items. My partner and I, both retired professionals, merged households over twenty years ago. Both of us brought into our household, and added over the years, top-quality furniture, electronics, kitchenware, and accessories, including many heirloom keepsakes that a price cannot be placed on. Continental's packers told us to put our most valuable items on the table and they would take care of them. Boy, they sure did. These items just disappeared. Yet, as far as we can determine, the company never seriously investigated our expressed concern that we may have been the victims of an organized theft ring. While I am focused mostly on the missing goods, there were also a number of expensive items, including Riedel wine glasses and an expensive George III serpentine chest that were damaged. Wait, there's even more! Because of the value of our goods, we paid extra for full insurance on our move. Continental's director of business development told us that he would see to it that our claim was expedited. We produced two highly documented sets of claim forms. (We had so many missing items that we exceeded the capacity of the company's online claim system; we had to complete the inventory on supplemental paper forms.) The conservative total we came up with was over $25,000. After dithering for nearly four months, Mayflower has offered to pay -- drumroll! -- a little over $4K, using the flimsiest pretext to deny responsibility for the other items, which, once again, by the oddest coincidence, happen to be among the most expensive. This is exactly the type of shabby trickery that is causing so many Americans to lose faith in our country's economic system. No doubt the suits in Unigroup's C-suite of this faceless, soulless corporate bureaucracy think their company is doing a great job as long as they get their lavish pay and bonuses. I hope our story convinces you otherwise. Well, as you can probably tell, I'm fighting mad, and I am not going to let this drop, and I am not going to be pressured into taking this low-ball offer. But please take our experience as a warning. Seriously, consider PODS or U-Haul to do as much of your own moving as you possibly can. If you absolutely need a long-distance mover, my advice is not to choose any of Unigroup's three moving companies. ADD AND RESPONSE TO UNIGROUP: No, I will not call your customer service team. My partner's adult daughter, who has served as our representative, has taken time out from her oversea's trip where she is helping her expectant daughter, to contact your company seeking more information on what documentation you require. But from now on we will only deal with Unigroup and its subsidiary companies and partners in writing, because your written words have proven to be worthless but at least we can hold you accountable when those statements are in writing. Added 5/23 My partner's daughter, who acted as our rep, reacted with outrage to Unigroup's attempt to buy us off, telling Unigroup NOT to send us a check reflecting their proposed settlement. Well, big surprise, Unigroup of course ignored our expressed instructions and sent us a check, exactly what we told them not to do. Apparently there are no depths of baseness that Unigroup will not plumb in order to evade the costs of responsibility."

"My husband and I hired Mayflower when we lived in North Myrtle Beach. This was in October of 2021. Out things were to be stored for 6 months. Then moved into our home in Elizabethton Tennessee . We purchased the highest level of insurance that Mayflower offered through Unigroup one of their companies. It was for damages as well as replacement . After 6 months of storage in April of 2022 a three-person team picked up our items and used an 18-wheeler truck despite the fact that they knew it would not be able to get into our driveway . What they did do is they coordinated a U-Haul. Parked their truck at the bottom of our road and then shuttled our 18-wheeler full of things up to our house. This G-Maps website seems to disallow a detailed review... I think it was too long. Suffice to say since July 2022 we are still waiting (It is now December 2022) for an appropriate settlement that is at the level of coverage we purchase from UniGroup. They have delayed responses,  They have been unaware that one agent was actually working on the case... And they have asked us to accept settlements like replacing a grill at 50% of its features size and burners. Feel free to get in touch with me if you want the details."

"AWFUL cannot even begin to describe this company & the lack of pride they take in their company & your personal items. They did over $30k in damages, theft, & missing items. I filed my 9+ page report with them in February 2018 here it is late December 2018 and they are still not communicating with me. They offered 2 settlements one of just over $3k the other at $4,900 and they FAILED to put SEVERAL items on there settlement offer even ones that were on our High Value sheet. Their Claims department is a joke, para legal is clueless at best. Police report filed, BBB complaints, filed complaints with the DOT, Federal Motor Carriers, and all aspects of Social Media. They packaged my iMac computers with T-shirts from my closet, wrapped antique tables in paper, even though the contract fully states all furniture will be fully wrapped. They busted my kids power wheels, lost their batteries and chargers (how convent) tools "missing" lost all the hardware NOT just some to our tables, cabinets, bookshelves, destroyed my BBQ grill, etc. Busted my aquariums, stereo equipment, remotes, and the list goes on and on. They will not work with you. This company is FAILING, has Failed and will continue to FAIL. See photos below as just a simple start, my videos will be created soon to really show the world the destruction this company causes and created and will not accept ownership of it."