U.S. Bank Branch 700 Gravois Road, Fenton, MO 63026

"Beware of the ATM at this branch! My husband tried to make a withdrawal, and the cash dispenser didn't open and dispense the cash. He went inside to try to resolve it, and was told he'd have to do another withdrawal. He was also told that the extra withdrawal situation would be handled in about 2 days, and that the funds he did not receive would be returned to our account. That was more than a week ago. We still have two debits to our account, and no deposit for the extra withdrawal. He went back into the bank today and had to file yet another claim, which is being "elevated." This is inexcusable - we should have been credited IMMEDIATELY. So disappointed with the lack of response and the ineptitude of US Bank! If they can't fix their own mistakes in a timely manner, I feel less than confident about their ability to manage our money."

"How can they never answer the phone & it automatically hangs up on me telling me to call back later. I have 3 banking needs & have questions before I come in for blank checks I need. Now I'm sickef than a dog & have to come in to then wait forever for a black check instead if picking up from drive thru. Errr!!"

"I try not to use this Branch but it was convenient so I went there against my better judgment because I've had so many problems in the past. All I wanted to do was cash a check through the drive-thru and I was the only customer there. After an inordinate amount of time, the teller processed my transaction. As soon as I left the parking lot, I had fraud alerts from US Bank stating that the information on my account had been changed. I did not request any changes so I called the fraud department. Apparently the teller took it upon herself to change my phone number. The fraud department clearly saw this transaction and told me what happened. When I called the branch manager, she completely denied it and said the teller didn't do anything. So either the fraud department is making something up, or the manager is covering up the errors for her employees. Not really comfortable when employees try to change personal information without notifying the customer."

"1 name Samantha Bizzle!!! She was fantastic helped with 3 different issues and got a wire out for me right before cutoff!! Super nice helpful and knowledgeable."

"This bank does not take responsibility for mistakes caused by banking app. They do not make customers aware of this prior to joining the app.... however they do encourage using the app. My mobile deposited pay roll check was on hold for 8 days... the branch could not help!!! Beware the app and the bank are 2 separate groups, they do not work together for their customers."