Alliance Credit Union 1280 South Highway Drive, Fenton, MO 63026

"Alliance has been my credit union for 40 plus years. Great service."

"I have called to talk to Rhonda about an existing car loan and wanted an explanation about why I couldn't skip a payment anymore after 3.5yrs of skipping payments at times. First she told me I have never skipped payments since I've had the loan, which isn't true, then she kept talking over me time and time again. She said "I'm not going to continue to explain this to you" and was yelling at me! She screamed "I'm not a lawyer! Talk to your lawyer!" She is rude both times I've spoken with her about my car loan! I would not recommend getting a loan with Alliance! Rhonda from the loan dept is so rude and doesn't want to be bothered!!"

"After dealing with the Credit Bureaus (and still dealing with them), I can say that working with Anthony has made my life a LOT less stressful. We got to have a Savings account that will help me get a head start on a few things that will help me on the road to recovery with life. Anthony, keep up the good work."

"Great service from Amra and Steven today! We got to the bank just as the door closed in need of a new debit card. They opened the doors for us and gave us credit service and I walked out with a new, activated debit card. We so appreciate the service."

"If you want a lack of customer service and a bank that allows their employees to have autonomy to the level of talking rudely to customers and hanging up in their face this is the bank for you! I have had a loan with this bank going on four years. I had an issue with my loan and contacted Ronda who is over the loans. She was beyond rude, nasty, and unprofessional. After attempting for a week to speak with her she claimed I never tried to reach out. I literally have emails and text messages where I tried to contact her and attempted to return her one phone call that I missed over a period of five days. She wanted to communicate via text message and I explained to her I an not comfortable with sharing my personal information via text message. It’s unprofessional. I finally spoke with her after five days. You can image I was upset. She was rude, aggressive, and refuse to provide customer service. She went so far as to hang up in my face. Not once, but twice. One conversation was witnessed by a bank employee of another branch who was shocked at how I was being spoke to. They advise that I escalate the matter. The moral of the story is this bank allows their employees to lack customer service or tact when dealing with customers. Don’t bank with them if you want to have a stress free banking experience."