Freeman Health Essentials- Joplin

"Broke my kneecap. The ER dr wrote script for heavy duty walker. My brother took the script to Health Essentials because I obviously can't walk. They said had to get additional paperwork from doctor. Delay. Then had to get approval from nurse manager. Delayed over weekend. Then had to get primary care dr to approve. Delayed a day. Called Doctor's office who said did the preapproval. Called Health Essentials who then told me couldn't get the heavy duty walker as ordered because I was 19 pounds too light. So I told her to forget it and my brother would be in to pick up the script. She actually told me I had to go in to get it. So according to HE I have to walk in with broken kneecap without a walker to get the script to go somewhere else to get the prescribed heavy duty walker. How ridiculous can they be...seriously!"

"I would give negative stars if this would let me. Today, I went in to get just 2 parts for my CPAP mask. I told this to your receptionist. When the short girl from respiratory came out, she didn't bother to say next customer, so some guy ended up going in before me they came into the store after I did. There was a guy at a back desk who helped respiratory out, and the receptionist could have helped me. But no. I left after almost an hour waiting. I will NEVER spend another penny with Freeman again. I've shopped there for parts for over 15 years now, and you lost a customer"

"They'll fix ya up right. Many thanks to all the helpful folks at Health Essentials."

"The representative was very rude, condescending and argumentative. She disregarded the Doctors prescription and argued against providing DME based on her visual perception of my injury. Disregarded emergency authorization for DME to be provided ASAP citing the 72 hour rule even though emergency authorization was provided to her directly by my insurance provider. I ultimately, heeding my Doctors order, sought out DME at a local medical supply bank. Thank goodness one was available to check out on a temporary basis. Carol McNary"

"Very helpful group of people . And they showed utmost respect and concern about getting the proper wheel chair so my brother can get around in his everyday normal activities . There service and positive attitude has helped my brother regain his self-worth. With that he feels like he has a purpose in life. Thank you very much for everything you have done and continue to do."