Whitehall Apartments

"Roaches that I had to get rid of myself when I lived here. Downstairs neighbors smoked cigarettes indoors and it came through my vents, office never responded to my concerns. Charged me $60 for "specialty stovetop cleaning" when I moved out because there was some burnt on residue on the glass cooktop that could have easily been wiped off with baking soda. Wish I had known that then (I wasn't used to glass stoves), but im sure they would have found some other way to keep my deposit."

"My wife and I moved to Whitehall Apartments in May 2022, expecting a positive experience. However, mold issues impacted our health, leading us to share our story as a precaution for potential residents. During the winter of 2022, I battled recurrent respiratory issues, followed by my wife in Feb 2023. Despite numerous tests, no cause was identified, and we missed work due to illness. Returning from vacation in June, we fell ill again, prompting us to inspect our unit closely. Visible mold in our shower raised concerns. Management's response involved sending a worker to bleach the shower, ignoring our suspicions of deeper mold. To address our concerns, we hired professionals for mold testing. Aspergillus-Penicillium mold was confirmed in the shower and HVAC system, posing health risks. These symptoms matched those associated with mold exposure. Deciding to leave, we sought legal advice due to the unit's uninhabitable state. Whitehall Apartments denied our evidence, disregarding our lab report and lawyer's letter. Our move-out decision was influenced by health concerns, despite potential penalties. Whitehall Apartments dismissed our claims, even when presented with evidence. They didn't inspect the mold or address our concerns. Further documentation from the mold test company went unanswered. Sara, the property manager, was still a great help to us throughout our entire time there. She definitely does her job well. Additional notes about the place: 1. Building 11468 reeked of smoke/weed, affecting clothing and fabric. 2. Maintenance lacked communication and left unresolved requests. We caution potential renters, especially in apartment 201, building 11468. Ensure proper mold measures are taken before moving in, as health issues developed over time."

"***Don’t let the people on here leaving bad reviews change your mind on this place**** this place is worth living at! We loved it here, so peaceful, hardly any road noise from gravois, neighbors are friendly, the landlords take such great care of there tenants! Anytime we needed something fixed they were here right away, the units are up to date and very nice for the rental price! Highly recommend!!!! Sarah is the manager and she is amazing and if you have questions or concerns she calls you back right away! My husband and I are moving to Seattle and wish we could take this place with us! We will miss this home!"

"My dad lives at an apartment building managed by this really disappointing company. This company does not care about its tenants. At ALL. Constantly raising rent while not opening the pool for 3 years and ultimately not tending to tenants needs even after multiple requests for assistance. We’re talking, issues are still occurring even after the first request/report on the matter occurred SEVEN MONTHS AGO. If you are thinking about signing a lease with this management company, just keep in mind, that there is a reason rent at these apartment buildings are so cheap!!! So sign at your own risk!!"

"I have been at Whitehall a month now and love it! It's a very quiet place, my 7 month old is never disturbed during the nighttime hours. Neighbors are very nice. Tracey is great to my family and I. She answers every call/email/text ASAP. One of the best managers by far. She even was so kind enough as to clean my stovetop. Previous tenants had burned food on the stovetop that I could not get off and Tracey personally came and cleaned it for me which I extremely appreciate! If you're looking for a new place to live I recommend Whitehall 100%!"