Missouri Central Credit Union

"I had an auto loan with MCCU and they took good care of me. I had great experiences with their customer service and timeliness of transactions. I would recommend MCCU if you are vehicle shopping and need a loan."

"Terrible bank. The mobile app is complete trash, customer support is complete trash. 1 star rating is too high for this pile of garbage you call a CU. I’d rather use a loan shark than this place."

"I would like to start this out by saying thank you kelly(I believe that's the spelling) and her supervisor (sorry can't remember the name). I have been having a difficult time trying to fix a typo so I could register my car, because the loan was done through MCCU. A lot of dead ends when I called, but as soon as I stepped into this location these two knew what to do and how to fix it. They had the error fixed in a few minutes unlike over the phone which started to take months. Kelly is nice and very good at what she does."

"Been with this bank for years, ups and downs but have always paid them and made a weekly deposit, paid off loans you name it never once left myself in a bad standing. Really needed a courtesy today on a transaction asked Denise in accounting - she said no. I didn't have it in me to ask her for her supervisor as she had me frustrated. I was actually pretty shocked, they collect overdraft fees from individuals who are going through hardship and could care less. It was the nature of her tone, I will be changing my bank soon. The very reason I went to a credit union in the first place was so I felt I was getting grade a customer service. Rules are rules I get that I over-drafted i will start watching closer I could buy a used car with these fees they have charged me through the years they won't give it back don't even ask! Not a valued customer, please don't contact me as you are going to resolve, it is what it is at this point I have been made to feel like a nuisance instead."

"Easily the worst experience I've ever had. Months of no call backs. No emails. Kept me in the dark about my loan payment. Don't choose this CU over any other in town, even if they give you a good rate. I've had better customer service from my cell provider."