The UPS Store

"I was just in this store trying to ask about a package that I am waiting for. The lady here wouldn't even let listen to me long enough to allow me to explain what has happened and why I was there. She immediately got an attitude and angry. She started yelling at me telling me that she don't work for UPS and" if I was there to yell at her to just get out." So I did tell her that I would be include this in my review so here it is. I work in retail and deal with lots of people every day so I know to at least hear out the customer before you make any judgement but apparently that is not what this person thinks. I will be sure to never use this location again for any of my postage needs or any services that they use. There are more and better options. Anyone reading this can make your own mind up but I will never recommend them. I don't think they are even worth the one star that I had to put here."

"Just dropped off a package to be delivered. I must say that the staff are always pleasant and polite. To be so busy around the holidays the staff are equipped at providing quality services within the high demands."

"Staff was very rude. I am a 68 yr old who has trouble walking. I made my way into this location, out of breath, there were no chairs to sit on. When I told them I had a Pic of my license on my phone, the employee said he needed to see a physical current ID. My purse was in my car and he made me go out to get it. By the time I got back in the store, I was out of breath and almost blacked out. I asked for a chair, they said they don't have chairs for customers. Finally the Mgr told him to get .a folding chair from the back. I pulled out my wallet, he did not ask me to pull it out so he could check if it was me or if it was valid, he simply glanced at the ID while it was still in my wallet. Then the manager got in my face and informed they don't work for UPS. It was a large heavy package and I asked if someone could carry it to my car. The manager picked it up, carried it to my car and when I went to take the package from her, she rudely informed me that carring packages was not her job. Very, very, rude."

"I recently moved to Raytown and have used this location three times since. Each time I was expecting bad service because of the previous reviews. After three times, I am now ready to write my own review. The prior two times, I was returning stuff for Amazon or NewEgg. Both times I had read my return instructions and packaged up the contents appropriately. Both times, the drop off went smooth, simply have them scan QR code, they give me a receipt, and I walk out. Both times, less than two minutes. The employees were professional, not overly welcoming, but nice. The last time, I had to mail two return packages and mail my own. All three were packaged, the last one needed me to pay for it and them create a label. Everything went smoothly. No complaints. Also of note, on my 3rd visit, another customer had got upset that the UPS store employees didn't tape up the customer's box for free. The customer got upset, said a few things, and stormed out of the door, by the time I was done she had returned and yelled that a next door business gave them some tape for free. The only one I observed being rude, unreasonable, and unpleasant was the customer. I will continue to visit my local UPS store."