Hy-Vee Pharmacy

"The staff here are friendly but this pharmacy is a headache. While there is some convenience in being able to pick up your medication and groceries at the same time, that is offset by their inability to fill prescriptions as they come in. You get a prescription ordered at 10 AM and it goes in a stack to be filled that evening. And so you have to call every time to have them fill it ASAP. Had an issue today where they were out of my kid’s antibiotic, they found it at a Hy-Vee across town, and when I got there they said the pharmacist from my Hy-Vee said I “probably wasn’t coming over until the next day” and as a result insurance wouldn’t cover it until that next day. Part of that is the insane healthcare system we have to participate in but a lot of it is also just like, basic customer service stuff."

"Everytime I try to use my Medicaid(Aetna) when the head pharmacist guy is there with the monotone voice for the past 4 years he claims it doesn’t work and won’t go through. I picked up two prescriptions in the past month with no issues when he’s not there and soon as he’s working bam my insurance doesn’t work every single time. He clearly does not want to help customers on Medicaid. I’m pregnant needing my nausea medication literally walking out hyvee throwing up because he won’t honor my insurance! Why does he still work here?? I’ve never had any issue with anyone else there!!"

"My Doctor called in a prescription, and I showed up 5 hours later to pick up my prescription. Bear in mind, it's only heart medicine, no big deal... Not only were they pulling the gates back on the pharmacy, about 10 minutes prior to closing, they let me know my prescription "should be here tomorrow". Surprised, I inquired, should be? They said yes. I asked what time, they responded with maybe by 11. We should be able to contact you when it arrives. Somehow, I'm not hopeful. Edit: I did get a call from the pharmacy expressing their concern for my experience. I truly appreciate that, and it is obvious they want to get better. Of course that doesn't help the lack of communication, which is my biggest issue. Thank you for the call, and continue to improve."

"This is what happened today when I wanted to transfer my prescriptions to HyVee. I recently was discharged from the hospital with quite an extensive medical problem that is requiring several medications that I need to take. I use CVS and spoke with the pharmacist there and he was going to wait for the pharmacy to call him to transfer my scripts over. I call the pharmacy and ask them to call and transfer my scripts. The woman on the phone said that it was going to take 2-3daus for them to do that for me. Really? So. I call cvs back and the nice pharmacist there said that it was very simple to do and he said that he would call Hy-Vee for me to do that. What is the real truth here? Does HyVee pharmacy not want my business? I feel so sad that my business wasn’t even worth the effort. I am having cvs fill it for me and I’m not sure how I feel about HY-bee as a whole now."