CVS Pharmacy 621 Southwest 3rd Street, Lee's Summit, MO 64063

"30 minutes past pharmacy opening time and the pharmacy is still not open. I could either wait until the pharmacist arrives (not an option in my current state) or come back later, which this location is famous for its long wait times so I have that to look forward too on top of being very ill. I am never returning to this location."

"Pharmacy always takes at least 30 minutes to pick up prescriptions. Drive thru always closed due to staffing. No fault of the people working here, rather a company refusing to resolve labor shortages. Go somewhere else for a better experience."

"What a joke! The 2 ladies apparently running the store stood outside the front door smoking cigarettes while I waited to check out. So it stinks here and these lazy idiots need to be fired! INCOMPETENT!"

"I actually love how the pharmacy crew always welcome me with a smile. I think Pharmacist Christa and Pharmacy Tech crew Rebecca and Autumn are hard workers. I think what need to improve is showing them all appreciation and not over working them. They are human and deserve a break and not being over worked. But even on busy days they still smile and fill my medications as requested. I will say they are all awesome and they are doing amazing job with all responsibilities they carry day by day."

"Visit today to pick up a script. Alicen was at checkout.. I seen at least 4 other people in pharmacy. First off my money will sepen just as good as anyone's. My transaction was not complete and I was walked away from to help someone who cut the line. Yes there was a line. Alicen proceed to tell me she could not change my email that was wrong because she had customers waiting behind me. So rude and being aggressively inpatient. My info was not correct.. email wrong.. phone number wrong.. worst customer service I have ever gotten. I work in management at a much larger box and this should never happen.. We pay her paycheck and in my opinion she does not deserve one.. I will never step foot in this location or a cvs ever. I know I'm a drop in the bucket but customers come first.. I will be reaching out to a corporate office over this ."