Blue Canoe Vacations

"——BEFORE BOOKING REQUEST A COPY OF THE RENTAL AGREEMENT—— Bad enough of an experience for us to leave Airbnb in its entirety… We ended up not staying with Staci because the rental agreement was overly vague and not provided prior to our booking. Staci was unresponsive and typically took over 24 hours to respond until we involved Airbnb. Some of the concerns in the rental agreement include: permission for the host to enter the property at any time, no refund policy even if basic appliances are not functioning, overly broad language around the security deposit, and much more. Overall, the agreement was overly vague and allowed the host to take zero responsibility if an issue would arise. Because of this we did not feel comfortable staying at Staci’s place and could not cancel for a partial refund. Airbnb directly states that ALL terms must be disclosed prior to booking and they were not. Please do yourselves a favor and request the agreement before you book. Don’t get burnt like us…"

"Beautiful home, very clean and organized. They have everything needed to be comfy, cook, grill out. Love the game room in the garage. We also enjoyed the fire pit out back, very peaceful. Looking forward to stay there again."

"We had a great experience staying at Staci’s house in Bella Vista again. This was our second time staying at the Shred Shack and loved it. There’s plenty of room for the entire family, tons of bike storage, and easy access to the back 40 trails right from the back door! Highly recommend and would stay again!"

"We enjoyed the home we rented very much. When we arrived there were helpful instructions, the place was clean, and there were several nice amenities. The hot tub was deluxe and perfect for the cool fall evenings. The place has a total 70s vibe (hence "Groovy Nana") but along with the retro, you also get some of the little problems with older appliances. Bed was comfortable. Property is right on the lake, so great views. Unfortunately, the water levels were lower than expected, but that is no fault of the owners. You can get to the nearest grocery store in about 10 minutes."

"Staci is the most dishonest, unreasonable and unprofessional host I have ever worked with. Her property was pretty disappointing compared to the deceiving photos on the listing. It was very janky and definitely needs updates. Cheaply done, which is not reflected in the rates of the place. Most importantly, the doorknob was dysfunctional to the bedroom our 2 year old was staying in, which left him unsafely trapped and scared in the bedroom the first morning we woke up. We tried unlocking the door from the outside with a penny, which was not working. Of course it worked as expected on the other two doors in the house. After unsuccessfully being able to reach Staci, and our son getting even more frightened, we pulled the knob through the door. We later found that the inside lock was also dysfunctional - either direction the lock was turned, the knob remained locked. See videos below. Staci’s response was quite shocking. No apology, no asking if our son was ok. Just right into how this falls outside of an accident and we didn’t give her reasonable time to respond, so we will need to pay her. I don’t know any other human who would argue reasonable time when a scared 2 year old is trapped in a room, especially an unfamiliar one. That’s pretty disgusting. When I asked if she watched the videos of her unsafe and non working doorknob, she would disregard the question. I asked her to call me to discuss the situation like two normal human beings should be able to do. She refused, as I’m sure she would not be able to explain herself when posed the question about the videos. I’ve never met a business owner who refused to speak over the phone about an unfortunate situation where a mutual resolution could have been had. Her spam emails urging for 5 star reviews is the only reason I can guess she is a super host on Airbnb. Hopefully people will research listings outside of Airbnb when they see it’s run by greedy, large scale property owners like this one. I sure wish I had."