St. Charles Surgery Center 3501 Harry S Truman Boulevard, Saint Charles, MO 63301

"My appt. was on time. Very nice, efficient nurses. I loved you don't have a lot of paperwork. Their communication before was awesome, along with my dr."

"I went there for cataract surgery and of course, you get one eye done at a time. So I paid my $200 copay on each eye. Then I got the explanation of benefits and I see that I only owed one $200 copay, so they owed me $200. I called regarding this and they gave me the run around about how the claim was processed etc. I finally had the insurance company call the billing department and then, they said Oh, we do owe you the $200 from the second eye. I have been waiting a month for my refund and still nothing. I have called and left messages regarding the refund to see where we were at as far as when will the check be cut.. Still no call back I have left several messages and no one calls me back. Very poor customer service. I was a business office manager for a large medical center and I would have never treated a patient like they treated me. The whole co-management of the eye surgery billing has been a nightmare and I understand medical billing."

"Staff was very rude to my 80 year old mother for asking if they could wipe down the chair before she sat down. Yelled at my mother and told her she had already wiped it down. Why couldn't she just let her see her wipe it down. The manager was also very rude and disrespectful. When I went up to the door she said she had spoken to that staff and rudely closed the door in my face. If you are not happy with your job you should go elsewhere."

"If you have a choice, go elsewhere. They dropped the ball on notifying us that we would have to wait an additional 45 minutes because the "Doctor had to go somewhere". They then asked if we had been contacted and told to show up earlier for our appointment. I am not impressed with this service at all."

"WORST CUSTOMER SERVICE/EMPLOYEES EVER!!!! Incompetent supervisor wouldn't even solve the issue!! Doesn't even deserve a one star review. Don't use one curse word, as they aren't allowed in this establishment like a pre-school! Very hateful, ignorant, & disrepectful employees. Didn't even know what surgery was taking place and couldn't confirm with patient so refused service to my 72 year old father whom is in VERY poor health. (Went in for his eyes) Drove 40 miles one way to be turned away (over a cuss word being used and not knowing what the procedure was called) and drive back another 40. DO NOT USE THIS SURGERY CENTER!!!! We will NEVER!"