Pain Management Center

"Very unpleasant experience. I waited 30+ minutes for the doctor, who didn't even apologize for making me wait. He was flippant as he said the xray didn't necessarily show fusion, even though the written report with the xray said the vertebrae were fused. Said he didn't know how to proceed, even though both my doctor and my physical therapist said an MRI was the next step. When I expressed my frustration with his rude attitude, he said I was yelling at him. I wasn't yelling, but I did assertively express my frustration. We did not finish the appointment and I will not be going back."

"I can’t believe the negative comments. I’ve seen Dr Tollett with good results and his office makes my next appointment for me in advance and timely. Listens to my concerns and discusses options. Would recommend highly. His staff are great."

"After my Google review, I was suddenly able to schedule an appointment!! After months of calls, emails, and left phone messages. He didn't examine me. He walked in the office to tell me he wouldn't treat me anymore, he could have saved us both the time and responded to the first 10 messages left for him, his nurse, or office manager."

"The people locally are wonderful and very caring. I cannot say enough good things about the doctors and nursing staff. The reason for only 3 stars is that I had a procedure scheduled for 12/6/22. This was arranged at my last visit on 11/7/22. Unfortunately this was not sent in to insurance for approval until 12/1/22 and was denied the day prior to my appointment which causes my schedule and those taking off work to care for me to also change their schedules. Thankfully the staff has worked me in prior to the new year but some may not have that good fortune. Those in charge of and responsible for submitting claims to the insurance company need to do a better job of submitting these claims in a reasonable timeframe to be approved."

"Do Not Waste Your Time or Effort with Olathe Health Pain Management Center. No one will ever answer the phone, it takes multiple phone calls and messages left for them return your call. Extremely inconsiderate and unprofessional scheduling system, finally after they do call you back to schedule an appointment they are always booked out at least two months for any type of visit...regardless of your condition or needs. Was told by rude/arrogant scheduler Tim to "get in line with everyone else". This type of timeframe was drastically different than what was told at my initial consultation. "Pain Management" and two month lead time on appointments do not go together. Patient needs and care are clearly not a priority within the culture of the office. Clear contrast to all other entities/offices that I have used within the Olathe Health Center umbrella....they should be ashamed of the service they provide for their patients."