Mercy-GoHealth Urgent Care 3233 East Sunshine Street, Springfield, MO 65804

"The Doctor was great and everyone else. He knew exactly what I needed for medicine ots only been since Tuesday I feel great much much better thank you Dr. WEISE you rock"

"Went in 2/4 because I tested positive for Covid and thought I may also have strep throat due to all the white spots on my tonsils and they were swollen. Nurse acted like I was just a huge annoyance, acted very short me with every word she spoke.treated me like I’m an idiot when I told her I was there for Covid she literally said “what do you want us to do about it?” I said well isn’t there some medicine now used to treat Covid? She said “not for you it’s for high risk patients.” Then she tested me for strep. The doctor comes in and acts exactly the same way. And again literally said “what do you want me to do for you?” Again very curt like I’m really just annoying them. He went over a series of names of medications he could prescribe all of which were just over the counter stuff. and then he said do you want the Paxlovid? I said I don’t know you acting like it won’t help me so I guess not? He wrote me a note for work and sent me out. I got nothing but short, curt answers and attitude. Literally no help. See, what I think a doctor is supposed to do is say here’s your options here’s what they do, I think this would help or wouldn’t help etc … they just wanted me to go away."

"The nurse was rude and when I asked the Dr how to make a complaint he laughed and the visit was for my child. I then asked how to make a complaint and the Dr said figure it out yourself. I definitely would not recommend going here at all, especially if it is for your child."

"Regrettably, my recent experience at the walk-in clinic was far from satisfactory. My 8-year-old son, who was all but diagnosed with strep throat, was denied a prescription for antibiotics, despite his brother currently undergoing treatment for the same infection. The healthcare provider at the clinic justified this decision by stating they could issue a prescription but were unwilling to do so until the culture results were confirmed. This rigid approach, despite acknowledging the possibility of providing the prescription, was disappointing. It left me unsettled, especially coming from a healthcare establishment. This experience contrasts starkly with the personalized care and consideration I've received from small-town doctors who prioritize individual patient needs over a standardized approach. The clinic's refusal to provide immediate relief through medication for my son, who is clearly unwell, indicates a lack of flexibility and empathy. It is a reminder that not all healthcare facilities prioritize the patient's well-being over strict procedural protocols. I had hoped for a more patient-centric and understanding approach from a healthcare provider, especially when dealing with a sick child. This incident has left me with a sense of disappointment and a longing for the personalized care that I have come to expect from smaller, more community-oriented healthcare practitioners."

"First visit 5 stars Second visit 0 stars I gave 2 stars for the benefit of the doubt that maybe this is a rare occasion since my first visit went so well Obviously the 5 star review was for meeting expectations in all areas. Roughly a year ago. The 0, is because the doctors treatment from the line of questions, tone of voice, physical demeanor application of treatment/assessment, was cruel. I was antoganized, berated and scrutinized for simply wanting a second opinion from a visit to another clinic earlier that day. Someone who is already sick, in pain and likely, if not obviously, having a difficult time phrasing his thoughts, was interrogated instead of treated, i was at a point in our conversation where i was actually scared to contradict the notes made with the exception for the one made that was polar opposite of the truth, regardless of how detrimental even a loose translation (such as vomiting blood vs blood in the mucus THUS blood in the vomit) can be in the medical field. Which is the whole reason a second opinion ,and second set of notes can be vital. Different doctors come across different things and different patients so they might be able to ask questions and be able to give different conclusions or guidance. Even if they do their full normal assessment and come to the same conclusion at least that will be comfort to affirm they patient is doing the right thing and nothing was missed. Yet, ultimately, me caring for my health and my ability to care for my family was an insult to this doctor and a waste of his time."