Boys & Girls Clubs of Greater Kansas City - Independence Unit

"This place is not of what it seems to be. There are huge communication gaps between the staff and parent and extreme excuses from them to follow. They would much rather sweep under the rug, instead of communicating and resolving things. The person in charge has not responded to my emails to resolve things! I was gifted a scholarship for both of my children through sometime 2024. I found it to be a huge blessing at the time, but have been very frustrated and now I know that they misrepresent of what they're really about. There is a lot of bullying and fights at this club. My 7-year-old was CHOCKED and assaulted last year but another young boy. They tried to downplay it and I should have took it to the police department because my son had marks on his neck after telling the boy that he did NOT want to wrestle. The lady at the front desk made extreme excuses about it and did not handle the situation in the best of manor and she has called me rather than speaking to me about it when I picked them up. She did not tell me he was choked, I had to call back to tell her! They will cancel days without proper notice and leave parents hanging to figure things out by themselves. During Christmas I called 4 days prior to the 26th and asked front desk if they were going to be open as well as for January 1st, she had said yes they were going to be open. I get there on the 26th and they are closed! I was on my way to work and that caused a huge problem for me and my children that I had to immediately figure out. The front desk staff will hang up on you when they find it's convenient for them and claim that they were 'disrespected' when they very much were not, on my part anyways. When somebody is not understanding something it is best to try to explain it. Nobody in the whole wide world knows everything and sometimes LISTENING & LEARNING is needed in order to understand. When somebody is talking over me for most of the conversation and then hangs up, that creates a huge frustration! The only way to get somebody to not hang up is to be having a conversation face to face. They claimed to have things recorded, however, it's only in the lobby and not for the telephone to hear both sides of the conversation. Simple psych 101 would take care of that and even the head person of the Kansas City unit does not understand that. He made comments of how difficult it is to find somebody to fill that position and have no resolution besides to ACT like it never happened. It's extremely difficult to trust anybody with my most precious beings. Boys & Girls Club will side with the staff, instead of listening to both sides and to get the story straight. DO NOT BRING YOUR KIDS HERE! THERE IS EXTREME FRUSTRATION THAT WILL FOLLOW AND YOUR CHILDREN ARE NOT GUIDED AS MUCH AS THEY SHOULD BE WITH SOME OF THE STAFF! Front desk is extremely rude and portray herself to be entitled and does not give respect but demands it towards herself! Also, they claim to have activities for the kids and it is not a daycare. My kids only experience occasional field trips in the summer. The kids there watch movies, play outside or in the gym, or on electric devices, that is pretty much it."

"Love boys girls club.great care for staffing and very respectful."

"The Staff is friendly and attentive to my children's needs. They are good at providing feedback. My kids love the Staff and overall this place is amazing!"

"Staff is great. My kids really enjoy going. I have teens so it keeps them wanting to be good kids."

"Boys and girls club is the best place ever for kids and it is so fun the staff are nice and they have a gym and computer lab and game room where there's lots of games and it's so fun."