ReDiscover's Flory Center

"Hard pass here, I’ve had some luck with university health, the murry road location in lees summit; made an appointment with me a week into me calling (I work strange hours) the receptionists are so kind and friendly/supportive. I’ve noticed the abundance of negative comments but none mentioned other places to check out. The mental health marathon many of us can we long and tough at times. You reaching out for help, love that and I hope you’re able to get the much needed help you deserve. Take this as an example to use your mindfulness exercise and don’t give up. Proud of you."

"GROSS: you make many attempts to reach your doctor to explain your in crisis and the meds aren’t working. Speak to the nurse she says “oh well just keep taking your meds” and to make another appointment. The next appointment was months away. Your doctor makes NO ATTEMPT to reach out or see if you’re okay. Called the crisis line.. left a message and still waiting for that call back… I don’t think they are gonna call me back. Lol EXCITING: When you miss an appointment, they claim it’s 2 appointments when you talk to the front desk though they mail you a letter stating you only missed one appointment. Request the FMLA paperwork you left a few days ago for the nurse/doctor to fill out…well the front desk can’t find them or they were mailed back to you (still waiting for that paperwork it’s been months later lol) LISTEN: it’s hard out here for us illness kids.. we got doctors out here just pushing meds and nurses who just need to retire with front desk people who need a good lunch and a nap.. please don’t give up on yourself and your mental health because of places like this. YOU DO MATTER. ❤️"

"Mental Health process is hard enough, the journey for us to get a medication to work and manage with the side effects.. is already asking for a bit too much. But we push through because we want to feel better, we don’t want to suffer anymore. We want to feel. Then to encounter people that cannot remain professional and also let us fall through the cracks is disheartening."

"I was just discharged from the facility without previous warning via letter because I missed a couple appointments throughout a year. I was only going to Rediscover for medication, so now I just have to HOPE I find a provider in time before I run out of medicine. I already had a bad opinion of Rediscover because of my provider’ nurse, Nancy, would make inappropriate comments within minutes of greeting me about losing weight, gaining weight, guilt about holiday food and planning on walking it off, etc. She would also frequently comment on how easy it must be to gain weight at my job. Coming from someone who has dealt with disordered eating for a lot of my life, and having actually brought it to my provider’s attention during one of my appointments, it was frustrating and inappropriate as a health care provider in a mental health facility. Overall, the only decent thing about this place was April at least helping me find a medication that worked for me. Customer service was hit or miss (mostly miss), the nurse was insufferable, and getting anyone, particularly the office, to call back within a reasonable amount of time was like pulling teeth."

"This place that I refuse to call by a name is absolutely terrible. Let’s start with Nancy- the nurse of April Garner. She seems unsure about everything she does and says, even her long voicemail message doesn’t make sense. April Garner- It was good until it wasn’t. I never got a diagnosis just some medication. I’m not sure that her credentials are, but they can’t be for psychiatry or mental health period. Front Desk- They barely answer the phones and when they do are extremely rude. Billing- They are not at all transparent about billing. I started getting random bills after about 3-4 visits. I was never informed about a co-pay or any charges. I was led to believe that the services were of no cost to the patient. Prescriptions- Apparently you need an appointment to get a refill. Just another reason for them to send you another random bill in the next few months. Therapist- I never seen a therapist through them, I was told that there was a waiting list of over 100 people. I’d suggest going somewhere else. Mental health is a very serious concern and this place lacks the capacity to actually help people to reach mental wellness."