The University of Kansas Cancer Center - Westwood

"For the most part we have been treated very well. However, when requesting paperwork that needs to be faxed elsewhere, it just doesn't get done. Very frustrating. Updated: these people bend over backwards to take care of folks. I may have been frustrated about a fax or two, but that is miniscule compared to the personal treatment received by my husband from all the staff and doctors. We have NEVER been treated as well at any other hospital facility. If I had money I would get each of them a bouquet of roses!! The doctors too, are so caring, considerate, and concerned about how we are. Amazing place! Update: recent paperwork & faxes have been fantastic!"

"This place is down right horrible. No one listens to the patients, staff lies often, scheduling is a nightmare. The whole KU system has been an epic failure. Should have known this was coming when 7 major incidents and 22 minor incident reports were filed for one patient. The aggravation has just continued. The lack of care shown has continued. If anyone ever comes in contact with me and I need emergency medical treatment, DO NOT let them take me to anything KU. Take me ANYPLACE over KU."

"Oncologist is great. But the infusion center here is sooooo awful!!!! . Rude to patients and family. Especially the front desk. I would go to Green Hills location at all cost. Hours behind schedule ALWAYS and they just don’t care. They are hateful, don’t communicate and just overall the worst care I have ever experienced."

"We were so impressed with Cherise Pickett, Lead Guest Services. On our visit to Westwood Campus, we asked Ms. Pickett where we could complete the form to get a copy of an X-ray. Ms. Pickett proved to be a very conscientious employee, found the answer for us shortly, and as we were driving by the entry door, she met us with the answer! We love a customer service oriented employee who cares greatly about the clients! Thank you, thank you, Cherise!"

"Got a Bone Marrow Biopsy (BMB)and Aspiration here. Worst pain I have ever experienced. I can’t believe they put there patients through that. That was a traumatic experience that I will never forget. (Local anesthetic and .5mg of Xanax.) I had a BMB and a Kidney Biopsy back in January, and it was 99.9% pain free at OP Regional Medical Center. ( I only felt the local anesthetic needle- and had IV drug for the pain) Unless they change the way they do BMB you’re going to come out of there wishing you scheduled somewhere else."