Soccer Master - Overland Park

"I worked with Michael to have a custom player name and number added to my jersey. They were replica letters for Portugal. First, it was difficult to get the letters ordered, but Michael stayed on it and even called multiple times with updates. After getting the letters in he helped us get them put on, then had the jersey shipped to us at no extra cost. The person that put the numbers on placed the jersey number in the wrong spot on the front, however. I called back and spoke with Michael about the issue. He was very friendly and professional. He worked with the store manager to come up with a solution. They ended up refunding us for the jersey. They re-ordered the numbers & letters and he kept me updated by phone throughout the process. On the day he was back in the store to coordinate having them put on, he sent me a text picture to ensure it was exactly what we wanted first. Jersey is again being shipped to my house at no extra cost. Michael provided above and beyond service without a doubt! If I were the owner of this store, I would be very proud to have Michael on my team and would be trying to figure out a way to promote him! Thanks for all the help!"

"Today is my second time dealing with Michael at Soccer Master within two weeks and they were both great customer service experiences! First, was when I needed my daughter to try on uniforms for size & he helped me in getting the size we ordered changed. Second time, today, I called ahead to see if they still had the same pair of soccer cleats we bought for my daughter. We were in a hurry because we have to go out of town for a soccer tournament. I told him we were on the way and will be there in 9mins. Michael had the shoes comparable to what we wanted with the size we needed as soon as we got to the store. We were in and out of there within 10mins. Thank you Michael and the cashier that helped us out quickly! Thank you all for your help, great customer service and knowledge of the product!"

"I really like soccer master. Great apparel selection. Great customer service. My husband likes European soccer and I can easily find merch for him here. My kid plays soccer and it's easy to get cleats here."

"Service is always great and the staff is very helpful. They never have the smaller sizes of mens cleats and always have to order them. Kids in 6-8th grade need smaller men’s shoes and represent a huge consumer population in KC and they don’t get them. The staff has even commented how they ask for the sizes and never get them."

"Michael helped us out with picking out a pair of outdoor shoes, he was super patient and understanding of our (2011) kido We are very happy the service and professionalism of the Soccer Master staff. BatesX3 from Kansas City will be return customers."