Saint Luke's Primary Care-Smithville

"Here's a long rant. There really is a need for an overhaul at this facility. I sure hope my family and I never have to go there again. I decided to run to St Luke's for me and my daughter on a Saturday. I gave the nurse who also is the front desk person all of the info I could give her to make sure nothing was missed. My daughter had strep and was on antibiotics but developed some rash. I had been running a fever at home for two days with temp taken by mouth and ear so I thought I might also have strep. When the nurse took my temp there, I asked her how the ear temp was properly taken to get accurate reading (because it felt like it was sitting on my cartilage when she did it). She said it didn't have to go inside the ear canal, which I knew... but I'm pretty sure it should sit at the entrance of your earhole. My cartilage was at 98.5... I was running 100.1 - 100.4 at home. Her comment was "I'm not saying you don't feel bad, but you're not running a fever..." Or something along those lines. I let it go because she said it had been a very crazy busy day... Besides, I was truly feeling like crap and wasn't in the mood for argument. The practitioner came in with her phone in her hand, I assumed is Google Lens as she pointed it to my daughter's rash. I explained to her we've been dealing with molluscum for 4 years and she only had one or two more of it that we could see, until this rash showed up. She used her phone and said, "Oh, yes, that's definitely molluscum." She proceeded to tell me how it could be taken care of after I just told her we've dealt with it for 4 years and is now almost done with it for another 5 minutes. Then she proceeded to tell me things as if I just didn't tell the nurse anything... and all I could think of is get me some meds! (Which I don't usually ask for, but when your body aches so much that even your teeth hurt and you can't breathe, I wanted some!) I just don't know what to think about a medical professional pointing her phone at my daughter's rash and my ear cartilage being checked for fever. I myself wasn't running a fever according to them so no test for flu was done. They did check for strep since my daughter had it. That was negative. Sooooo we went back home still feeling like crap with nothing to really go with. 4 days later, I went to my actual doctor still running a fever. Come to find out, I had the FLU B but they couldn't give me anything because of the delay in diagnosis. It's infuriating to say the least because it could have been caught on Saturday and I might had a chance to shorten its duration. I'm now dealing with the aftermath of this going on for too long. It's been almost 3 weeks and I'm still upset over it! I almost don't even want to pay the $337 but doesn't do me any good, does it?"

"Hands down the worst hospital in the KC metro! The nurses are hateful, spiteful, and never trust them to care for anyone! No way management knows how they treat their patients!"

"Approx a year and a half ago I would say, I came to my 69 year old mothers doctor appointment here with Dr. Cater. The entire reason I went with my mom is because my mom told me this Doctor treated her portly. Upon the doctor coming into the room, she completely seemed to dismiss everything my mom told her. My mom never once asked for pain medicine but the doctor immediately said I’m not giving you pain meds. My mom NEVER asked for pain meds. Not once. Keep in mind my mom was 69 years old, and had, had a total right hip replacement 10 years prior that left her with excruciating pain, she also had recently to that visit had arteries in her leg cleaned out and her leg was horrendous. She did in fact need pains meds. With that being said I saw all I needed to see, of this horrible woman’s poor nasty treatment to my mother. Just the way she talked to her like she was talking down to her and belittling her was enough for me, that it took everything in me to not lose my temper in the worst way. While she was in the room I immediately was texting my sister who is in healthcare and told her moms done here she will not come back and my sister was on the phone with another doctor getting her setup to be seen. We ended this poor absolute shameful visit with this pathetic doctor, walked out, up to the checkup counter and asked them to send my moms medical records to the new doctor and she wouldn’t be back. I will never ever ever use this woman, recommend her and if you were to call me and talk to me about her I promise you I would tell you, she’s a horrible, nasty individual! My mom died a couple months after this visit. St Luke’s is a great hospital, no doubt. I go to a different location but this “doctor” needs to learn empathy and not just assume people are drug seekers. My mom was a newer patient for her, she should have got to know her first vs treating her as if she was just another drug user. She was in pain and needed someone to listen."

"Love my nurse practitioner here! However I Scheduled a appointment for my son for the next day. Turns out he has a class that hour he can’t miss. Called 750am day of to reschedule. Was told that it would be a no show appointment and I can get a new appointment for the next day. I asked why the “no show” on the appointment? She snapped at me and said because I didn’t call 2hr in advance. I said that They weren’t open that early to make it 2 hr window and she said well I should have went on the portal and canceled online. But you can’t, it says to call to cancel. And then snaps she’s not arguing with me anymore about it I get a call the day before the appointments and should have figured it out then.. I said but I just scheduled the day before and I was just wondering why it was going to be a no show if I literally couldn’t reschedule before the 2hrs. And then very loudly snapped and said that she’s not arguing with me about this. I said ok and she said she has it rescheduled the next day and hung up. Look I get getting snippy when people yell or get mad but I literally wasn’t saying it mean. I genuinely wanted to know what other ways I had so it didn’t happen again. There’s no need to have hateful sounding people talking appointments when a patients asked a question."

"the mental health unit here is okay. it didn’t make me feel any worse, but it didn’t make me feel better either. a lot of the female staff was very rude. a few nurses were demanding and yelled a lot. the art of expressive therapist whatever it was called was not nice what so ever and tried to push people out of their comfort zone. I noticed the male staff was mostly all pretty great. a nurse name Daniel I think was a sweetheart. They don’t have any activities for you to do, so it’s pretty depressing. even though it’s an adult unit.. I still believe they should have things for us to do. groups were optional however if i accidentally fell asleep the person leading the group wouldn’t come wake me up!! I didn’t want to miss a single group but I fell asleep often because there was literally nothing else to do. you could watch tv or write on some paper… that was about it. Didn’t really teach me any coping mechanisms or help, just pushed me to get on some meds. I am grateful I had a safe place to stay when I was in a very low place mentally. I just wish some of the female staff was nicer. How are people supposed to get better if you aren’t treating them right? I feel like they have the mindset that they will get better from their out patient treatment when they leave but you should be helping them feel better well they’re staying there! Also I suggest more clocks around the unit… there was one singular click by the nurses station.. how were we supposed to know what time it is and when group started? I had to keep walking up there to see the time or just guess when I needed to leave my room so i didn’t miss group."