Mosaic Medical Center

"ER doctor sucks except a couple of nurses. Rude, hateful, they ask you to show you where the pain is and when you do they get rude with you. Poor bedside manner. They could care less about you."

"Worst hospital out there. Skip going here better off going to a damn vet office or amish doctor. Don't dare go to there urgent care that charges you 40 up front then almost 300 on the bill"

"I have cancer and been having to deal with pleural effusions. I went in in sept and had a young dr who was very informative but was very careful about my condition which was nice. He got a dr to drain my lung kept me over night even came in and checked on me before he left. Great bedside manner. A couple weeks later I needed the other side drained and dr symonds did it. He was very informative, great bedside manner and truly cared about me. Two weeks later went back because it felt like fluid in lung but it was around it again, yet again had dr symonds and he did amazing. He came in rubbed my face and told me how sad he was for me and didn’t like me being back. I truly love that man and the nurse Steve who I’ve had 3 times. Well a week later my lung felt like it had fluid in it again so I went back Friday and dimicelli was the er dr and I will NEVER go back when it’s her. Thankfully Steve was my nurse and advocated for me but it didn’t work. I walk in tell her my story and she demands I get drains pit in and they won’t do the procedure I’ve had done 3 times because she isn’t confident and they don’t do it there (again had it done 3 times there so yes they do). She then told me I need to go to Omaha to see my cancer dr. I told her the ambulance won’t take me we tried the very first time I came in, she wanted to fight me on that. Hours later she comes back and says you’re right we cannot get you there but we can by helicopter. I said are you paying that because I’m not. I asked her can I just be admitted since you’re not comfortable with me leaving nor doing the procedure and seeing symonds tomorrow. She said no you’re getting drains. I said no I’m not and will follow up with cancer dr about that. I walked in around 12 and it was now 5 so I asked her what the plan is she said you’re going to st joe. I asked again and even Steve asked her and she told both of us no she’s getting drains. Finally at 8:30pm I was transferred to st joe for the dr to agree with me about doing the procedure and me meeting with my cancer dr and onco on wed. She refused to listen to me or my nurse. She was so set on me getting drains when she isn’t my dr nor the one to say when I get drains. I love this hospital and staff but she ruined it for me!!! If I ever have to go back I will call and make sure it’s not her."

"Had blood work done for a procedure. Eight months afterwards, I was informed that I have a potentially life threatening condition. The doctors never told me about this potentially life threatening condition. Left untreated, I could have died, or gotten seriously ill before discovering said condition. It wasn't until I was asking questions about results that I got back from my blood work that this condition was discovered. Then I was given an appointment three months away from the discovered of this condition.the communication between departments is terrible. I go in to get testing done and the testing department doesn't know what I'm supposed to be getting tested for."

"The good: My doctor and his assistant (probably not the correct title, I apologize and mean no offense if it is wrong) are amazing. The BAD: There are serious issues with the billing. I am old, I have worked in several cities and states. Whenever I leave a doctors office I am always asked to pay my part of the bill on my way out the door. I like paying my portion of the bill immediately. I don't like having lingering bills. Mosaic Maryville doesn't have the bill ready when you leave and state it is impossible to do. My last visit I attempted to pay my copay and they said no need, it's all covered since it is a wellness check. Then I receive a bill for my copay a month later. I am also receiving notices that it is time for my wellness check even though my last visit was for the annual wellness check. Last year I was sent a bill at Christmas time for a substantial amount from a visit 8 months prior. It took them 8 months to bill me. I wasn't 8 months behind, they were. They doctor wanted to do an expensive test. The nurse was going to check to see if it was covered by my insurance. She said yes so I said ok, let's do it. It wasn't covered by my insurance, a very tiny amount was. I was out of pocket a lot of money that I didn't have budgeted. When I asked the nurse she was like there is no way to know. I never had this issue with doctors in the city. They could tell me my part of the bill right down to the penny within a few minutes. If you try to provide feedback to the billing department they become excessively defensive and rude. I don't know why the city doctors have the ability to bill me before I walk out the door and this rural doctors office states its impossible. They would save a ton of money on paper, postage, follow, etc if they just billed immediately. I dread going to the doctors due to the inconsistent and half-hazard billing procedures."