Bank of America (with Drive-thru ATM) 15025 West 119th Street, Olathe, KS 66062

"I have read the years of negative reviews. I have personally experienced the poor customer service and lack of caring by the 119th Street "financial center" employees. There has been no indication that the BOA management level intends to make any adjustments in service or policies. Therefore, I have canceled our accounts, popped in a ONE rating (wish it could be lower!) and am waving goodbye to the BOA in my rear view mirror as I happily drive away."

"This is a great branch of Bank of America / Merrill Lynch. The staff are so helpful, kind, and informative. I like that this branch is located in a clean and safe area. I really appreciate Clark Hoff and Stephanie. They were both very helpful, on multiple occasions, always looking out for my best interest. I am so very grateful. Solid 5 stars."

"Was told by another location that this one could help me with foreign currency trade in and trade out. While driving there for 30 minutes, I tried to get through their phone line. It just kept ringing then saying all tellers were busy, I tried in excess of 15 times to get through. I arrived at the store and there wasn't a single customer in sight. The teller tried to say that I probably called customer service on accident, but I called the store line and had chosen the option that said "speak to a rep at this physical branch" each time. And to top it off, they said there was in fact no way to trade out currency in store and that I had to do it through the app. Which would've been great to know had they answered their phone at any point during my 30 minute drive in."

"Went there and ask if I could get a print out of the nada book value of a vehicle the girl at look at me like a deer in the headlights. did not know what I was talking about.then I told her Kelly blue book and she replied we do not do that.i guess that location does not do vehicle loan.if they did the would know and use it all the time.very sad personal there are out of the loop on all that stuff that pertains to finances"

"Me and my sister went to the branch a 119th st Olathe ks And we were received at the door for a lady name Grace, the worst experience I've had in my life, rude, we had our appointment at 3 and we arrived at 2:34 he raised his voice and told us why we arrived 1 hour earlier, I told him it's less than 30 minutes, with He treated us with inappropriate attitude, he didn't let me check my sister's phone for a code, a long story and a lot to say. but I really don't recommend this location until that person is removed"