Quest Diagnostics Branson

"We have NEVER been treated so rudely in our lives! It was difficult enough to schedule an appointment without human interaction but when we did arrive the human was just absolutely mean and we left!"

"I had some lab work done at Quest with Debbie and I had such a great experience! She was so sweet and professional. I didn’t have a wait at all. Process was quick and went very smoothly. Booking the appointment online was very easy as well. I would definitely recommend!"

"Staff really could care less about how many people are in waiting room. Take their time getting around to actually caring for clients. Personnel have a obviously never worked a busy clinic. Saw people get up and walk out because they were never acknowledged."

"Not impressed at all. My doctor's office faxed the lab order in the afternoon. I drive over there the next morning they say they don't have the order. Called back my doctor's office and they got a confirmation the fax went through. They faxed them over again. I called to make sure they have the order before I schedule another appointment. You can't talk to anyone there, you go to a national call center. At least it's in the US and you understand them. Tell them what's going on, he puts me on hold and confirms they have the order now. I'm sure he just called them, but you can't, you have to go through a call center. What should have been a 30 second phone call takes 10 or 15 minutes. I will not go back there again."

"Horrible customer service. We were in Branson for a trip & my daughters Dr sent orders for labs and wanted them right away. We arrived 15 minutes before closing time. My daughter is an RN and the labs would have literally taken five minutes. The lady at the desk kept asking my daughter if she knew how much the labs cost even though she had the proper insurance to cover it and then told her to go to Stone County. My daughter stepped out to call Stone County and they were closed and she stepped back in to tell her and the lady told her to leave that she would not be taking care of her. My daughter suffered a miscarriage recently and the labs were necessary to check her levels as she is newly pregnant & has to be monitored carefully. There was zero excuse for treating someone like that. Don’t be in the medical field if you have no compassion for people. We were able to go down the street to Tri-Lakes Family Care and they went above & beyond to help her."