Best Western Plus Castlerock Inn & Suites

"The rooms are nice BUT shower did not work so was unable to shower and was put in a room right by the road so absolutely no sleep. Staying here for business but definitely switching to a different hotel. ALSO FIRST NIGHT HERE ONLY $76 CHECKED ABOUT BOOKING THROUGH THE REST OF MY STAY(BEFORE I FOUND OUT THE SHOWER DIDN'T WORK) AND THE PRICE WENT UP OVER $50, UNBELIEVABLE"

"Nice, clean, spacious rooms. big hot tub and nice warm pool. The pool was such a comfortable temperature that we were able to experience our 3 month old in the pool for the first time. The door that goes outside in the pool/spa area was broken so if you went outside, you couldn’t let it shut if you wanted to get back inside."

"Maynard was great & helpful, compliments to him. But make sure you're charged correctly. We were overcharged!! The manager Mr Sloane said he'd fix the room charge & send an email. He didn't until i wrote this review. Best Western should do better better in Bentonville. No way we would pay $170 for that hotel. Nothing special there. Customers complaining about Out of order pool & hot tub. Just a noisy room, noisy climate machine, with noisy guests on the floor."

"Blink and you might miss the entrance, but a great hotel! Nicely designed and updated. Great colors. Very Clean. Friendly staff and generous manager. Only two issues during visit: hot tub was out of service, had been for a while (was not disclosed) and they might get the part in a "month or so"...secondly, the shampoo/conditioner provided is not enough for anyone that has more than a pixie cut. Bring your own, or be prepared to ask for more daily. Otherwise, 10/10 would return and recommend!"

"Overall, rooms and dinners were clean. A/C in our room on the third floor was making squeaky sound every time it would run and kept waking me up. Breakfast cook forgot to replenish eggs and sausage one hour into breakfast hour and we spent 20 mins waiting for ours."