Extended Stay America - Kansas City - Overland Park - Metcalf Ave

"Meant to post this right away, but I would steer clear of this hotel. Very dirty and dark in the rooms. Did not see house keeping once the whole time. No breakfast, just packed muffins in plastic. Uncomfortable beds that sink in the center. Front doors lock after 11 and no way to get back in without a key because there is not someone at the front desk all hours!!! Would give this place a 0/10 if I could."

"My husband and I traveled in from Texas for his Father's homegoing and although I had a bit of anxiety as I read some of the reviews, we received the absolute best service! Our initial room's heater wasn't working to the standards of which we liked and upon going downstairs to inform Summer, she immediately accommodated us without complaint by moving us to a different room. Henry greeted us upon check-in and was extremely personable and pleasant. Even mentioned that his mother grew up not far from where we reside. Thank you for making a difficult journey a bit smoother by the professionalism each of you exhibited."

"Sunmer at the front desk is AMAZING! She is always so friendly and helpful! If she is having a bad day, you would never know. She is always so happy, smiling and that girl has Christmas spirit galore! She takes a lot of pride in her job and it shows! You make staying at your hotel a pleasure! Honestly, this girl needs a raise! She is an asset and I hope her employer realizes it! Thank you Summer for all you do!"

"I was a WEEKLY visitor here. TRUST ME JUST AVOID!!! Things have gone down hill!!!! Carpets in most rooms are stained, some rooms smell like mildew, and the price is now stupid jacked up per night. Was $60-70 over $100 or more at times. After months of NOT paying any deposits I’m suddenly told I am required to pay one, denied the option to pay a cash deposit “they don’t take cash”, and told I will pay $100 card deposit in order to stay. I was informed that this is the employees “cheating the system that requires them to obtain a deposit and was not allowed” as a loyal customer and small business owner staying solely for the purposes of sleep with months worth of “rental history” and ZERO incidents (damage etc) this is ridiculous. The appropriate response would have been to waive the deposit, inform me of the policy/ misuse of, and why it won’t be waived in the future. No problem understanding here. But arguing and threatening to call the cops for asking it be honored only to take my money and allow me to stay is not productive. Save yourself some energy and pick another hotel."

"Four stars for staff. Henry and David at Extended Stay Overland Park Kansas along with the rest of the front desk staff were helpful and friendly. My requests for kitchen utensils, extra towels and bedding were all provided when I requested them. Hotel cleaning staff said hello or good morning when I saw them in the halls. So, I have zero complaints about the staff. However, my room wasn’t very clean. I pretty much wiped down all surfaces and the parquet floor was very dirty. I did not walk around barefoot. Bedding and towels were clean and smelled freshly laundered. I inspected the bed and mattress and pillows and found no bedbugs. However, mattress and pillows were uncomfortable. Towels were small and thin, but clean. I do wonder what corporate policy is on how much time staff is given to clean rooms? Maybe housekeeping would benefit from extra time given to complete their tasks? In addition, well paid staff will be more motivated. The hotel itself is older and could use some remodeling, but one must remember the price is very inexpensive compared to other places in the area. I did do a comparison. In conclusion, staff at this hotel are wonderful and welcoming!! They were friendly and upbeat and so helpful. The rooms could be cleaner. The older furniture and fixtures are fine because the rates are pretty inexpensive. This is an extended stay for a few days or longer. At the time of our stay a 1 bedroom suite/1 king bed, sofa sleeper was $77 per night."