MAWD Pathology Group

"This company sends everyone to collections after 90 days. Didn't even get time to run completely through insurance. I informed her that the law states 180 days before they can send a medical bill to collections. She acted like she had never heard of the law. This lab is a joke."

"Keep a copy of all medical records, bills, record phone calls and have a lawyer in your back pocket cause billing sucks. 5 phone calls in 2022 and they still FAILED to bill my insurance when I was fully insured and sent it to collection which I’m now being harassed by."

"Absolutely terrible in the billing department. I have been hounded and sent to collections over a bill that was paid a very long time ago. I have called, I’ve talked to managers claiming it has been taken care of, but I continue to get the same bill and threatened with collections. The managers can’t be reached until after 8:30 and leave by 3:30. The lady I spoke to that wasn’t a manager wouldn’t listen to a word I was saying. She just kept demanding payment, even though I told her I sent proof of payment about 5 times. I never want to deal with them again."

"As others have noted, this company claims no access to any record from bills prior to October 22, claiming their third party billing firm severed the relationship and stopped answering calls. I sadly realized that due the the company spamming me with bills, I actually paid the bill not once, but twice, and still was sent to collections. I've never seen this level of bald-faced disregard for the rule of law surrounding billing and accountability to customers. God bless the sad people that staff their phone lines, having to answer for such a horribly irresponsible manner of how the company conducts business. I recommend folks call their doctors offices whom contract this company and advise they sever the relationship."

"I would give ZERO starts if that was an option. Billing department is a complete catastrophe. Billing was incorrect, upon contacting customer service I was told an inquiry would be opened. I only received a new bill with the exact same issue. I changed tactics and began working through the insurance company who also could not get through the billing people's heads that the bill was incorrect. I mailed in documentation and a breakdown of the issue and what needed to happen to resolve on two occasions. Only to repeatedly receive the same bill over and over again. This place needs to get their act together. It is inexcusable to provide such poor service."