Hilton Garden Inn Kansas City/Kansas

"The first room we were pit it was not clean. 2nd room as soon as the toilet flushed it overflowed and 3rd time was the charm. On Saturday one if the elevators broke down and there was no signs put up or notification of it being out. This was one of the worst experiences I have had at a Hilton"

"Would not recommend. Rooms are far from a Hilton experience. Staff was very nice, but would not stay here again. Area seems very vacant, thin walls, boxsprings on both mattresses creak with slightest movement. If you do stay park in the covered parking in the back and as close to other vehicles on ground floor."

"Staff is friendly, parking was easy and convenient. Room seemed clean overall, until you pull out bed sheets and realize there isn’t any mattress cover. Mattress covers are a standard for major hotel brands and as a Diamond Hilton member I could t believe this one had none. No bed bugs which was a good sign but still no excuse for not having mattress covers. It’s simple hygiene. Bed sheets were clean but blankets had chocolate and other stains. I was very disgusted to stay here and won’t choose this hotel on my future KC stays until they hopefully improve their bed cleaning practices and do add mattress covers."

"I have stayed at this hotel, at least half a dozen times and always appreciate the friendliness of the staff and the easy parking. I’m in diamond member and in a Hilton property on average 3 to 4 nights a week. I always pull back the covers to make sure the sheets have been changed no matter where I go. Today I checked into this hotel, pulled the sheets back and noticed there was no mattress protector between the sheet and the mattress. Furthermore, you could see all the stains on the mattress because of this. There were urine, stains, sweat, stains, and what looks like a big blood stain. I called the front desk and they put me in another room. This one had a mattress protector on it but I pulled that back and this mattress is also covered in stains. I am thoroughly disgusted because there’s no reason for this. If mattress protectors were used regularly, none of the mattresses would have stains on them. Now that I know this hotel is run this way. I’m probably not going to come back unless I find out they’ve purchased all new mattresses and implemented, a mattress protection policy on all of the mattresses. Every time the bed is changed. There’s no excuse for this. There is also dust and hair all over the air conditioning units in both rooms."

"Overall, my experience was great. The location was a quick Uber from the Charles Wheeler Downtown Airport. Walking in, I was greeted and helped immediately. The front desk seemed to be having some issue with their system, but they did an awesome job and I wasn’t impacted in the slightest. The room was as expected, except maybe a little dim (but it wasn’t terrible). The bathroom was nice and had a good-sized shower."