Butler Music

"I ended up not really vibing with a guitar I bought here, no fault of the shop, just not my thing. Their customer service was amazing and streamlined the return process. I will definitely consider them for future purchases!"

"Well, since the owner wants me to say something, I felt snubbed when I came in to sell something. It wasn't worth my time, and I didn't think it was worth words, as it's a subjective experience. I suspected that describing my experience may be more harmful than I want, since I find this to be a matter of class specific issues and desperation, more than only customer service. While the worker was curt and slightly rude, she had also clearly been struggling with other issues at work that were not normal. My personal complaint is simply that the store and owner seem to find themselves too good to accept things I needed to sell for food, which caused me to decide not to even bring in my higher priced items, as I expected to be vastly undervalued. I felt that the store may appreciate me leaving it at simply a single star review, rather than my emotional and subjective experience. Alas."

"Always had my eye on a specific D’Angelico semi-hollow guitar, but the near $2000 price tag was outside my budget. Butler music had it available for HALF off, including a hard case. They were very helpful over the phone and shipped it to me within an hour of my order being placed. It quickly got to my door across the country and I couldn’t be happier with it. Nevertheless they gave me a month to return it for a full refund if I wanted to."

"Excellent in-store shopping experience and great customer service. I tried and bought a VHT Special 6 amp at the store, but found an issue with it when I got home. Andy was very helpful and got me a replacement right away. I'll be returning to Butler Music (and their website) soon!"

"I live in Belton, so my two choices for music stores are either Guitar Center, which I despise, or Big Dude’s, which is 17 miles away and both stores don’t open until 11am. Fast forward after several google searches and now I’ve discovered Butler Music. I wish I had known about these guys sooner! Great prices and such friendly staff. Feels like the complete opposite from shopping at Guitar Center, which is exactly what I want from a music shop. I will definitely be back!"