Walgreens,

16105 Manchester Rd, Ellisville, MO 63011, United States

"I've had the most unpleasant customer experience in my life! AMNA the shift manager was outrageously rude. Whilst in store to pick up a photo order she repeatedly sipped from a large cup whilst looking at me (colleague 'Barb' was busy with another customer). After 5 minutes when Anna looked at me I told her I was waiting to pickup an order. She SIPPED AGAIN and totally ignored me. I had to leave the store and come back as I was in a rush. When I returned to the counter this 'manager' looked at me and walked into the back store room. When she returned (still sipping her cup) she asked if I wanted something. I for a second time explained that I was waiting to pick up an order and that I could see it on the bottom shelf. She then SLOWLY looked around perplexed, feigning that she could not see it. Another customer at this point explained to her that it was right in front of her. She then SLOWLY checked me out and was visibly angry when I said I'd like to quickly check everything was right with my order before leaving. What an absolutely unprofessional and discourteous individual. I will never shop at this Walgreens again. I can easily drive a few miles up the road and receive timely pleasant service."

"I have never seen a pharmacy ran with such rude/ annoyed workers. I understand it’s “just a job”, but it’s not professional to push your disgruntled attitude onto people! First occasion, I go through the drive through and the blonde female comes to the window and before I could even say anything she glares at me and huffs. I apologized and I asked her if I did something to annoy her or am I making things difficult. She replies “No, what do you need”…. Second occasion, I go to the inside counter and see the worker is busy answering the phone. I understand he’s busy, so I wait. After 10 minutes of him glancing at me and never saying a word (not on the phone anymore), I step up to the counter and he tells me “just a minute” and walks away. I stood there for another 10 minutes without anyone even coming back or even acknowledging me. After that incident, I switched all my business over to another pharmacy. I wouldn’t want to continue to annoy the staff by having them do the job they are being paid to do."

"I had elective surgery today and my friend went to pick up my prescription for me. Initially we were told the medication would be $65. I recently changed jobs and lost my prescription medication benefits. Rachel took her time and searched GoodRx for us. Rachel was able to save me over 50% on the medication and I am thankful she used her expertise to help me."

"I don't know what has happened to Walgreens but the service and wait times have plummeted over the last couple of years. I waited about 20 minutes in the drive thru line that didn't move, so I went inside. Then saw they had 1 employee working and was switching between clearing the drivethru line then the in-store line. I chose poorly and had to wait 20 min for the in-store line. Yikes. Felt bad for the employee but walgreens needs to staff up and get themselves right again. It's not just this location...it's every one in my area."

"Somewhat decent people at pharmacy but very inefficient and slow. This pharmacy needs to learn how to answer their phones without putting people on hold for 30 god-damn minutes for a simple medication with 2 callers ahead. I have gone here to get my prescription refilled and the service has gotten much worse. Waiting in line for 15 minutes only to be told that insurance denied it or that I need to come back since they don't have it in stock or they still need it to be refilled is the true hallmark of incompetence"