CVS 751 Northeast Woods Chapel Road, Lee's Summit, MO 64064

"I am very disappointed. I needed to pick up a prescription and stopped by later that day hoping for it to be ready. Unfortunately, the prescription was not ready and I was told to come back in 15 minutes. Of course, by then the line for the drive thru pickup was busy so I decided I would try back again in the next day or so. Tonight I wanted to pick up the prescription “last minute”, but of course, I arrive there right at 8:59 PM (one-minute until close). Right as I rolled down the window in the car and to reach to push the yellow ‘Call Button’ the clock struck 9:00 PM, which is closing time for them. I understand that you close at 9:00 PM, but the fact that there were pharmacists inside working and assisting the last bit of customers inside the store and made full eye contact with me, but didn’t bother to at least say “I am sorry, but we’re closed”, is very disappointing and rude. I patiently waited and waited for a total of 15 minutes (I am a patient person) to see if anyone would at least say acknowledge that I am there at the window and say something, but they just kept looking out at me and then walked off to their computer. I will definitely fill my prescriptions in the future at other locations and not this one. Plus this location is usually pretty busy anyways…"

"They do not answer their phone, or the techs pick up the phone and hang up instantly. I've had issues getting prescriptions over the last couple months and drive thru has been closed for a while now. CVS is going down hill and I will be transferring to a different pharmacy."

"If you are looking for the worst pharmacy in MO, then look no further! Honestly, I feel a little guilty even giving them 1 star. They take days to fill scripts and don't bother trying to call them, because they won't answer the phone."

"Pharmacy Customer service is horrible. Takes multiple days to get any prescriptions filled. Doctor sent in RX for antibiotics for my daughter and not only did they not fill it until I called, it then took two more days because they were out of stock and told me I needed to call around to find the medication."

"This use to be a good CVS but now it is trash. They can't even get one percription done on time. On multiple occasions I was told my prescription was ready and when I came in it was not. They can't get the correct scripts to auto fill They request wrong drugs from wrong doctors when attempting renewals. The icing on the cake for me was that I was standing in their long line for the 3rd time in a week to get my script and they shut the partition in my face so they could do lunch. CVS has turned to trash."