Progressive Insurance - Claims Office 600 Kellwood Parkway, Town and Country, MO 63017

"Not particularly the franchise, but they doubled my premium. Guess I’ll be be shopping elsewhere. Never had an accident,never had a claim."

"DO NOT do business with this company. Charged My Fiancé with start up fees then canceled her in a Month. She was in the hospital having surgery and did not receive her emails wanting confirmation on her policy that was already set up. There was not a missed payment or anything like that. this was some technicality having to do with their start up. I also know people that work in the auto body industry that have ALL told me NEVER go with this company."

"Kia girls stole my ride. Jan. 26, 2023. Progressive paid me for the vehicle. I've received two notifications about coverage for my other car being dropped. High theft area. Or so they say. Can you say redline?"

"Do not pick progressive as your carrier. Believe the reviews. They are combative with damages. The audacity to tell me my scratched wheel did not come from the accident. He claimed the pics they researched doesn’t show where that could have taken place. I told Chris the supervisor, if you look on the exit the accident took place there9 lis a wall barrier in which my car jilted and scratched after hitting the car. He proceeded to say it looked old and had dirt as of it had already took place. How??? After the accident you all didn’t get my car in the shop until Nov 7 and the accident took place 9/24/22.Was very rude, ver combative. I told Michael Lifritz as well. I told them it’s so much construction that when I hit I heard a loud pop on my glass, I’m not sure if it was a rock which very well could have been or a piece from the customer car. It was very minor but you can tell something small came from it. They claimed that was impossible. NO sir it wasn’t impossible because it occurred. I have a 2022 Benz that was just delivered to me in May brand new. Like I told them why would I make this up, I pay you all insurance to fix damages after accident not try to find a way to get around avoiding the damages that took place. Just TERRIBLE and I am truly disappointed. I pray you all actually care for your customers and understand that people don’t have time to fabricate small things. I’m understanding about a lot, but this I can’t wrap my head around this mess. Do better."

"It was a very difficult process of having to deal with a accident and dealing with people who acting like they never encountered the process of an accident. My husband had to spend so much time on the phone for a week to get a tow truck which never came with the correct equipment, the police had to tow the car themselves. Then my husband had to check online to see the status of the car which was totalled the ins rep did not call or let us know, we had to find out ourselves. Once we were able to speak with an ins rep that told us what was going on and went through the proper channels another rep called and tried to question us about the accident and the way they were talking with us was as if we were wrong which we clearly was not. When we signed over our title to the ins they did not want to put the price of the car on the title. They told us the law states they don't have to put the price on the title which is very suspicious. This whole experience has rubbed me the wrong way and it is another reason why I dislike insurance."