The Barbershop A Hair Salon for Men - Webb City

"If I could give 0 I would. Called to tell them we would be a little late and no one mentioned to us at all they had a 5 mins late policy to cancel on us. We get there and they refuse to cut my husbands hair. We try to explain how we just called up here and nobody told us that and her only response was “well that wasn’t me”, and as we are walking out the door to leave to say forget it the manager mouths “maybe you should manage your time better” this is extremely unprofessional because for one you have no idea what could of caused us to be late, my husband has health issues right now with his heart.Yes we had an attitude because nobody told us the policy, and we called in advance about being late and no one said anything to us but “okay you just won’t be able to get the hair wash and massage with it “ and we responded with “that’s fine.” If your employee would have told us about the policy when we called we wouldn’t have even wasted our time coming in. There was no yelling or cussing by us until she decided to make that comment as we were already leaving the building and all that was said by us in response was “f you”. A manager of a place like this should definitely have better customer service and professionalism. Also no where online does it say customers only have 5 mins to be late. And we did follow protocol on being late. By the looks of other reviews on here it’s not the first time you’ve been rude right away to anyone who is late. Do better. It’s honestly sad to see a place only responds to a review on here when the person doesn’t provide enough information for you. Do you ever respond to the people who voice their story and ever make it right or continue to ignore them? Because by the looks of other reviewers you ignore their comments and concerns as well, but respond to anyone who doesn’t tell you their whole story."

"The manager and stylist I was scheduled to see yesterday was very rude and I would like to point your attention to my wife Brooke Fields (Clevenger) review for reference. I would like a formal apology on this review here. I don’t wish to speak with you over the phone. Please, do better when picking managers to run an establishment because they are the forefront of their company and if they treat any of their customers the same way as I was yesterday I advise you to look at other comments with the same experience of being late by a few minutes and being chastised for doing so meanwhile they take walk-ins on a daily basis. The Barbershop needs to look for better management."

"I went to this barber shop Friday and they did an okay job on my hair but the beard trim was kinda horrible. They also did not provide the message. But to their credit they had me come back and did an outstanding job fixing the beard and even touched up my hair. The job was fantastic, and they provided a massage. All I can figure is the other lady must have been having a bad day. I would recommend this barber shop. Great job guys making it right."

"I was in town for part of the day and my daughter in law was in need of help with kids. I loaded up my grandson in my car and drove him to his 10:30 hair cut appointment. When I arrived, the shop was mostly empty but two employees were standing behind the counter. The young lady asked me what I needed. I told her my grandson had a 10:30 hair cut appointment. It was 10:37. She told me I was late. I apologized. I told her I got a little lost, because I was grandma visiting from out of town. She explained that if I was going to be MORE than five minutes late. ( I was 7) then I had to call them. I apologized again, explaining that I had no phone numbers just an address. She proceeded to chastise me for another four minutes and finaly said she might be able to cut my grandson’s hair but she would not be able to wash it. I said okay. Then she continued to repeat the “rules” and that it was unacceptable to arrive late. I apologized a third time and asked if i need to find somewhere else to get his hair cut. She took a deep breathe and said yes. “ You need to go someplace else.” I paused. And questioned again, saying this was silly. She repaeated that “you need to leave and go elsewhere”. So we left. Obviously won’t ever be back. I believe my son gets his haircut there often…well use to. I can only guess that this receptionist- manager -or owner drove over her cat before coming to work today and was having a bad day. So. My wisdom for you - if you choose to come to this barber shop….is…for pete’s sake….DONT BE LATE!!!"

"Haircut was very good. Used scissors vs clippers and got a much better outcome. Make an appointment won't be disappointed. Already looking forward yo next visit. BTW get their punch card and obtain a free haircut once the card is completed."