Boot Barn

"Nathan screamed at me tonight and publicly humiliated me and chased me out of the store because I tried to do a return that was out of date and I hurt his ego by telling him that I will go somewhere else and also tell people not to shop there. The man needs anger management training. I have a witness and a video. He screamed to me to go, go, just get out in a horrible manner. Judging by another reviewer it seems that I'm not the first that he has done this to. I would like to speak to someone from corporate please and thank you."

"Me and my wife were there an hour ago, we were buying 8 pants, 2 for each of us and 2 for each of our teenagers, pants were bad organized and couldn't find sizes needed, asked 3 of the emplyees and received no help, so we had to search our selfs, and one ball heded guy aproached and we asked him for help as well and instead of helping us he told us to leave in a very bad maners, this is not the first time, I entcourage to our hispanic community to stop buying there, that guy seems to be a ricist since just by our aparience he told us to leave. Very bad experience and treatment for a customer.!!"

"I went in to pick up an online order and Lucy was more than glad to help locate my item and allowed me to try on! She has excellent customer service! Thank you"

"Super helpful staff. My first time buying work boots and a woman, I didn’t get her name, immediately came over to explain to me the different types and recommended a couple choices which I ended up buying from."

"The first time I visited this store I had one off excellent service. The salesperson spent an hour helping me to find the perfect boots. Unfortunately, every interaction since then has been a nightmare in customer service. I returned to the store a few days later to actually purchase the boots I had selected and they did not have my size in stock. I had to order them online and waited 5 days for their arrival. The boots did not feel as comfortable as they did in the store and so I wore them around my house for a few days, finally deciding that I needed one half size smaller. Unfortunately, again, no store within 45 miles that size. I had to do an exchange through their phone customer service, received an email RMA, posted my boots through UPS and they were delivered three days later. Five business days later, Boot Barn still has not checked in the boots I returned or sent out my replacement pair. They're happily spending my $230 though! Listen, there's nothing special about Boot Barn. Their products are priced the same as any other retail store or online retailer. Their service is the same or worse. In fact, a Prime Membership would have had me in boots about 3 weeks earlier. Once this transaction is complete, I will have no need to ever step foot inside their door again."