Casey's 1835 S Bus Hwy 65, Hollister, MO 65672

"Employees know about pump issues but can’t be bothered to communicate that to the customer. And I only discovered that after asking why I can’t pump gas. Avoid this location if possible, this has been going on for 3 years"

"We have ordered pizza from this location twice in the last month. They are not giving you the rewards and the guy today refused to let my wife put in our phone number. I am guessing they are stealing the rewards for themselves. Order from the Branson Main St location instead"

"This Casey’s just keeps getting worse and worse. Always only one poor cashier, can’t keep help, and every time I order food there’s always a problem. Once we came to pick up and they hadn’t even started. We were 10 minutes late even arriving. This time I ordered curbside through the app, get there and notify the store and wait for 15 minutes, tried calling with no answer, so I went in while sick to collect my own pizza and search for the brownie bites because they didn’t even know they were on the order. Then I get home and find out that they didn’t put the ranch drizzle at all when I asked for extra. And they’re still not answering the phone, so I guess I just have to settle for this $23 disappointment of a pizza because the kid was too busy being outside on his phone smoking cigarettes to be concerned with making sure he fulfills his orders correctly."

"Extremely busy…prepaid and pump stopped about $7 short of what I paid (car was still only at 1/2 tank). Went inside, waited in line for about 10 mins only to have to go outside and take nozzle out of car. Had to wait in line yet again to be given my money back…instead of giving me the full amount of gas.. left with half a tank and about a half an hour wasted. also, they have bugs on their doughnuts.."

"I frequently use Casey's service stations for my fuel purchases, and the occasional snack. I was excited to see a Casey's location only 4 minutes from my new residence, until I stopped there a few times. This is perhaps the most poorly run Casey's I have ever encountered. They consistently have one or more fuel pumps out of service on any given day (and they remain that way sometimes for several weeks). Recently we stopped for fuel, only to find HALF of the pumps out of service. When we tried to get fuel at an "operational" pump, it wouldn't accept the credit card. Another customer attempted to use the same pump and she received the same error message. The store often is not really clean, including the restroom. While many of the staff provide adequate customer service, I have seen some employees that are completely indifferent about their jobs. Management needs to be aware of all aspects of a store's operation, and take appropriate action to ensure customer satisfaction. This is not the case with this particular store. I will not be returning to this location any time soon."