PUMA

"So I used to love this store but recently it’s absolutely gone down hill. I went in for shoes I found online I called the store and spoke with CJ and he said it was in stock but I couldn’t put them on hold. So, I rushed over to buy it and when I asked where the shoes were in the store they told me they do not carry it. When I told them I had spoken to CJ they told me he would come up and talk to me. He came up and told me when I called he assumed I wouldn’t come in for the shoes when I heard I couldn’t put it on hold. I really wish he would have told me they weren’t in store when I called. I literally drove 30 minutes to get them. He didn’t have to be so blatantly rude to me I thanked him for trying but he kept pushing me to buy other shoes similar that weren’t what I wanted. I didn’t appreciate being followed around the store I felt harassed. I just wanted shoes and I called ahead o be sure I don’t understand how things went so wrong."

"Aggressive employee & very unhelpful. At first, we were impressed by the quality of the shoes compared to the nearby Nike outlet. We tried some on, and I noticed a man in a white shirt who had been staring at customers, watching us. I looked at him and determined he was an employee (versus someone scouting for pickpocketing). I told my friend part of the reason I felt so uncomfortable in stores these today was because of the lack of customer service… which seems to be replaced by employees attempting to intimidate potential customers. I noticed immediately after I had made eye contact with him that he then went to the back of the store and remarked that I hated being stared at instead of helped, and that I was aalready uncomfortable. While my friend went to put back the shoes he had tried on, I walked around to get a second look at the clearance shoes. That guy followed me, and I’m assuming since I was alone and without my male friend anymore, decided to try intimidate me. There’s a difference between actually helping, and asking if someone needs help in an aggressive tone. I bet his behavior was caught on camera, and his employers should know he is doing the opposite of customer service, which is the appropriate way to actually prevent loss of revenue. If he actually wanted to help and not intimidate customers,he would have started with asking if I needed help, instead of staring at me from behind shelves and then getting angry he got caught staring. Instead, I left shaken and without buying anything. While I still think their shoes are higher quality than Nike’s, I can’t imagine spending money at a store where I’m being informally accused of being a potential shoplifter by an annoyed employee, when I was an actual potential customer. Very disappointed in that guy’s behavior today."

"The people were super friendly! Awesome selection for Puma lovers."

"I'm gonna give the store 3stars because it was clean and there was an awesome t-shirt selection. However the tennis shoe selections seemed out dated. There were a few new styles. Though the stuff you see on TV or in ads were not present."

"I went to this store only because Nike had a line but to my surprise they have some really cool stuff this outfit including the shoes was less than $100 yes I said it less than a $100. But watch the register my hoodie should have been 75% off but when I got home receipt said 60% but I didnt trip I gotta deal."