Future Aire Heating & Air Conditioning

"Jon has always been professional & thorough. Today was no different when he explained the situation with our HVAC units which included video & still shots of the issues he found."

"Furnace went out and they were able to come out the next day and set up our system. They worked us in so we wouldn’t be without heat over the week end. All employees I spoke to were extremely courteous and knowledgeable."

"We have been clients of Future Air for many years now. Everyone is so professional and courteous. Anytime we have a question they are so helpful and willing to take the time to discuss our needs. They come out twice yearly for cleaning and to service our unit and any time in between, if we need assistance, we know we can call them, and they will respond very quickly. They are a wonderful company with a desire to provide quality services to their customers. Thank you, Future Air."

"Everyone on the team was pleasant to deal with. From booking a schedule to the actual air condition installation service, everyone was professional and ensured I was in the loop. Despite not knowing the technicalities, they made me well-informed and gave me options throughout the service. Kudos to the team!"

"I recently contacted Future Air to inquire about pricing for a service visit after our AC unit stopped blowing cold air. The person I spoke to on the phone was polite and provided information about the service visit. She explained that there would be “service visit fee” and “Repair Fees”. They were able to schedule an appointment with Johnathan, their technician, within an hour of my call, which was impressive and appreciated. Johnathan arrived promptly and seemed knowledgeable about AC systems. He quickly diagnosed the issue and explained what was wrong with our AC unit. However, this is where the positive experience took a turn. When it came time to discuss payment, I was surprised to learn that the total cost was significantly higher than what I had been quoted over the phone. During my initial call, I specifically inquired about the pricing for the service visit and explained what we had already tried in attempt to fix it ourselves. The representative on the phone failed to mention that there would be an additional diagnostic testing fee. This lack of transparency about the pricing structure was frustrating and put us in an uncomfortable situation. Given that we were on a tight budget, we had called in advance to understand the costs involved and ensure we could afford the service call. However, the unexpected increase in the overall price caught us off guard and left us in an even more hardship than we were in prior. Feeling deceived, I immediately called the main number to discuss the discrepancy. The same representative I originally spoke with answered and acted as if I should’ve known when she said “repair fees” that didn’t mean cost to repair system but that it meant service fee & diagnostic fee. While Johnathan's diagnosis and professionalism were commendable, the miscommunication regarding the pricing left a sour taste in our mouths. I hope that Future Air improves its communication with customers, ensuring that they provide transparent and accurate information about pricing during the initial inquiry. It is crucial for customers to feel confident and informed about the costs involved before scheduling a service visit. Had the pricing been clearer and consistent, our experience with the company would have been much better."