Cotton's Ace Hardware Eureka Hilltop

"Friendly enough, but everything I need seems to be behind a damn cage, and you’re not really free to peruse because they stare at you the whole time. I guess everybody that goes to Ace is a thief and everybody that goes to Lowe’s and Home Depot is trustworthy lol."

"The propane scale is off by 9.5lbs. On September 5th 2023 I bought two twenty pound propane refills. I noticed the manager had the scale set to 40 1/2 pounds then put my tank on there to fill. After he filled the first one till it weighed as much as the scale was set( 40 1/2 lbs) I picked it up and noticed that it felt quite a bit lighter than normal so I asked “is this twenty pounds of propane?” The manager replied yes. After the manager filled the second one I went home and weighed them both, they both were about ten pounds lighter than what Ace’s scale said it weighed So I tested my scale with something that was 40 lbs and my scale said it was 40lbs as well. I also bought a new scale and it also had shown that Ace’s scale was ten pounds off. I grabbed another empty tank and my camera, drove back up to Ace’s and video taped them ripping me off a third time, when I arrived at Ace’s a friend of my son was there also getting the same treatment as I did buying propane. The next day, the 6th, I went to weigh the first two I bought at a certified scale at scrap mart and it had shown that Ace’s scale was off by 9 1/2 lbs. September 8th Ace hardware I guess is refusing to to make this right. Too bad, this is going to be soooo easy to prove if this is a long term scam. I guess I got to go lawyer shopping. They never even offered to correct this and all they had to do was fill the tanks up but instead the manager quickly closed the propane bin and locked it then offered to rip me off less by making me only pay for 40 pounds instead of paying for 60 pounds so I received about 30 pounds but I paid for 40 pounds. The girl working the counter was great. New guy was meh. Manager was the cause and didn’t put much effort into making this right. Some other employee exacerbated the issue as well."

"Employee called to help but never comes then when he does passes me without saying anything to go goof off with his coworker. When the coworker told him I needed help he asked if I found everything as I was leaving the store. I told him I was waiting for ten minutes to which he replied "I didn't see you." This employee walked right past me and looked me right in the eyes. Train your employees better."

"I’ve worked for this company for 2 years. At COTTON’S ACE HARDWARE we are family! That is rare these days! I work at the store in Ild Towne. We strive for excellence in every transaction with our customers and did I mention our CUSTOMERS are FAMILY TOO♥️"

"I like this new location on 5th street, as the store is very spacious. Store is clean and organized. The staff are friendly, knowledgeable and willing to help. Prices are steep, but you’re paying for convenience and good service."