Potbelly 6475 West 135th Street, Overland Park, KS 66223

"TL;DR - Potbelly is a mid-tier, overpriced sandwich shop that tries to be a few steps fancier than Jimmy John's I got a big Italian sandwich with all the free toppings (lettuce, tomato, onion, mayo, mustard, hot peppers) except pickle on multigrain. Cost was around 13.50 including tax. Here's my takeaways: Did I like it? Yes. It was a decent sandwich but not life-changing. Ingredients tasted good all together, and the hot peppers added a great level of heat. The bread got over-toasted going through the oven, which made a mess and felt like a cheese grater on the roof of my mouth (we all know that feeling, right?). (1/2 stars) Did my wallet like it? Absolutely not. It's not a 12 dollar sandwich in my opinion. I might be biased from the almost constant Subway "5 dollar foot long” commercials I saw growing up, but nothing about this sandwich makes the cost worth it. Additionally, nothing about the restaurant experience made up for the cost either. (0/1 star) Would I choose to eat here again? Probably not. There's plenty of other sandwich shops around that will do an element of Potbelly better than them, or if I have the time I'll make a mid sandwich myself. (0/1 star) Is there anything that redeems or elevates this place? The hot peppers, wow. I'm about to the "hot" level at a Thai restaurant - these hot peppers had good flavor with heat, but not to the watery eyes & runny nose level. Really surprised at how good they were. Would advise caution to those who don't handle heat well (1/1 star)"

"Good food, not so great customer service. I didn't see any name tags but the only gentleman working and the only black woman working were very pleasant but their other coworkers acted like they were annoyed at my presence and did not want to help me."

"Please read the 1 star reviews, they're accurate. Tried this place for the first time on a Friday night, with an online order. I arrived five minutes later than the pickup time, but the food was not ready. There were a total of 3 customers in line and one other person waiting on an online order. After waiting in line to see if they could work on my small order, I was told to wait and it would be done shortly. As of this review, I'm still waiting 25 minutes past the scheduled pickup time."

"Food was just alright. Absolutely awful customer service. Used to go to this place all the time and the workers preparing the food were more than happy to help. Unfortunately, it is blatantly clear now that they do not care about you and your order. Very disappointing, and not planning on coming back again."

"Food is consistently good. I just wish the service was a little faster. Every other Potbelly I’ve been to is more efficient with the prep line/checkout. Belly Bites are a nice option for kids."