Heartland Primary Care

"Does not prioritize care of patients - only seeing them in the clinic. Have been calling every day for 2 weeks and leaving voicemails. Delayed getting a diagnostic test scheduled by 3 days, and now have failed to share results of that test with me about my child who has had worse pain every day. Result available for over 7 days now per the imaging center, but I can't have that result until Heartland Primary care decides to prioritize sharing it with me. Meanwhile, child hurts more every day. Infuriating."

"Dr Yu is one of the best providers I've worked with. My child was having an issue that was pretty distressing to me and Dr Yu took the time to comfort me and even held my child so I could take a take a moment to myself. He is an excellent provider for my child and he is just as excellent for parents. He is very straightforward and has always provided me with science backed information and resources while still being compassionate and holding a listening ear. Wish I could give him 10 stars, thank you Dr Yu!"

"Dr. Pacheco was thorough with his exam but efficient with time, a great listener, and even responded outside his work day. I am beyond thankful for the care he provided my daughter."

"Dr. Vasa and Dr. Marisa Burdolski are amazing but this facility just lost any good things I had to say about them. They didn’t notify me that Dr. Marisa was leaving which is literally psychotic of them. I’ve NEVER had a medical facility of any kind not notify me when a doctor of mine has decided to part ways. I’ve always gotten a phone call where they then gave me my options of who I could continue to see there if I wanted to stay there, or I’ve been given the option to follow my doctors to their new facility. When I called to schedule an appointment the receptionist couldn’t tell me why she left or where she went. I have schizophrenia and my paranoia keeps me from going to the doctor. It takes me forever to find someone I trust and who understands my disability. I finally had a doctor I trust and this facility doesn’t even have the decency to let its patients know. After blasting them on Facebook all my nurse and doctor friends said this is very frowned upon in the medical field and it’s unethical of the facility. Boo. Do better."

"I transitioned my primary care to Dr. Carlos Pacheco in September and have really enjoyed the level of attention and care he provides. He takes time to listen. He helps me think about heath holistically. And he opens up with personal examples to build credibility and rapport with me. He’s the most authentic and practical doctor I’ve had. And to round out my great experience with Dr. Pacheco, the nurses and office staff that round out the practice team are top notch and provide a warm and friendly atmosphere."