Steak 'n Shake 1550 South Glenstone Avenue, Springfield, MO 65804

"I ordered a steak burger with cheese, lettuce, pickles and mustard. I was given a steak burger with cheese, onion, pickles and mustard so I waited back through the drive through again, told them the issue and they came back with a new sandwich that had ketchup, pickles and lettuce and no fries. When he handed it to me and I heard ketchup I said No…MUSTARD! He smiled, waved at me and closed the window and they all proceeded to laugh. I sat there and waited with cars lining up behind me. Finally someone opened the window and told me to pull forward. I told them I would pull forward when I had what I had ordered and they immediately said “Well then we’ll call the cops”. I told them to go right ahead that I would be glad to tell them why I was there. No one would open the window back up. Finally one of the girls opened the window and I asked her if I could just get my money back and I would be glad to move on. She told me they were not allowed to give refunds and they had already remade the order twice. I told her no, you made it the first time incorrectly and then remade it incorrectly again, so I asked her if I could please get what I ordered then. She asked me nicely to pull forward that she would remake it herself. So I pulled forward and waited another few minutes until they brought it out. It had lettuce that was black around the edges and fries that were hot and fresh but had absolutely no salt on them. There is no way I was going to eat the sandwich at that point because no telling what they had done to it, so I threw it all away. $7.09 wasted as well as the 37 minutes it took me to get a correct order. Beyond saying “No…mustard” louder than normal, I was nice each time I talked to any of them including the one who finally brought my order out. She just turned her back to me after I told her thank you. Needless to say I will never go back to any Steak and Shake for anything!"

"We stopped to get myself and my granddaughter each a shake. Mine was just plain chocolate with no cherry and no whip. My granddaughter wanted a chocolate with banana shake. When we ordered the guy over the speaker said they only had banana syrup, not bananas, and we said that was fine. The guy repeated the order back over the speaker, and told us to come to the window. We drove right up and he was a young man with a huge hickey and he ran our debit card. Then he left to what we assumed was to get the shakes. We sat there for a long time around 10 min. Finally a young lady came up to verify our order and give it to us. It was not the right order so we told her what we ordered and she turned around (kind of disgusted) and left. Another 5 minutes went by and the hickey guy returned with 2 shakes repeating the order as a chocolate shake and a banana shake. We told him no, the second shake was supposed to be a chocolate/banana shake. He got snippy and said, "I'm pretty sure that's not what you told me when you ordered" (he had confirmed the order twice). I got angry at being called a liar and forgot we'd paid already and we left. We went to the Steak 'n Shake on north Glenstone and ordered the same thing. The order came out quickly and right and we got it with a smile. We left with our shakes and were at point of getting onto I-44 to head the 35 miles home, when we remembered we'd paid at the other store. I started calling them and it took a long time to get through. When they answered I asked for the manager. When she came to the phone and I relayed my story, she said, "Were you just here with space buns?" (I was obviously not the only person who had received poor service that day.) I told her that I was a 60 year old woman and did not have "space buns". She told me to come back tomorrow and the person who could "fix it" would be there. I explained that we don't live in Springfield. She said "I'm not allowed to do refunds." I told her I was unhappy with that answer because, again, we don't live in Springfield. She put me on hold and when she came back she said she'd received permission to refund our card, which was great. She told me to come back for the refund. I told her we were now on Hwy 65 headed north and were about a good 15 miles from her store and couldn't she refund the card without us returning. She said that's what we had to do, so we turned around and went back, got it refunded and FINALLY headed home again. The manager was nice and met us at the window, handling the situation quickly. We will not, however, be returning to the south Glenstone location. Mistakes happen but that was ridiculous. And to be called a liar? That will NEVER fly with me!"

"This is a conveniently located restaurant. The food is consistently good, and they do a great job on the different holiday decorations. All the windows show in natural light which is great when you’re on your lunch break. Chloe was our server and she did a terrific job. The chili is the best thing on the menu and I highly recommend it."

"Had a good meal at Steak 'n Shake. I had the spaghetti deluxe... it's the same as the 5-way but without beans.... very good. It was a great lunch for a cold day. My wife had a cheeseburger and fries. All good, no issues. The food was good, the service was good and the place was clean."

"Lunch was absolutely bloody delicious. How do you say no to good classic American food? You don't, simple as that. Everything from the double steakburger & cheese with chips (fries for you Americans) to the delicious chocolate chip cookie dough milkshake was just filling & nostalgic. Yum, can't wait for my next visit (plus I got TWO cherries on my milkshake)!"