The Pitch Pizza & Pub

"We went to the pitch hoping to find a new friendly place for happy hour. The prices are good, the food OK but the service every time we went has been horrible. The first couple of times we thought well maybe it’s shift change and gave them grace but unfortunately that wasn’t the case. Sitting with empty cups, watching workers in an empty or almost empty bar being more worried about counting the money they made, clearing tickets or just chatting with each other instead of giving true customer service has left me with bad experience. This wasn’t just a one time experience. It happened every time. Watching the bar tender look at our empty glasses only to walk past. Grant it had it been a packed bar I get it but today literally five people in the entire place waiting over 15 minutes, then having to ask, only to be responded with annoyance that a customer may like a refill left me not wanting to ever return. It’s disheartening. I don’t know if it’s where we are in American with customer service. People working in the service industry don’t care or if they just don’t believe serving the customer is important anymore has me very baffled. I’m sure they have lots customers that love the pitch but after my experiences I’m not a fan."

"The Pitch says they are a "pub" pizzeria, which is why I chose The Pitch for dinner last Friday. I also went for pizza because KY3 News had announced on Instagram that it was National PIZZA Day, which surprised me. I had seen on their social media that The Pitch's Happy Hour not only included discounts on alcoholic drinks, but also appetizers. But those announcements were from the early 2020s, and when I asked my waitress if they still offered discounted appetizers, she said they did not. Yet I did order an appetizer of tortilla chips with buffalo chicken dip. It sounded a great alternative to proper "pub grub," such as the complimentary buckets of potato chips and French fries that the Irish pub restaurant Dublin's Pass used to serve in the 2010s, but sadly not anymore. With my tortilla chips and dip, I enjoyed their Mediterranean pizza. I really liked them both."

"Sorry to say this dining experience was awful in every way. The service was non-existent, the waitress was so timid she could hardly greet us and pretty much said nothing to us from the time we arrived until the time we left. Had to flag her down for water - this was the only interaction except for when she brought the food and bill, which may not sound that crazy until you understand that we were there for nearly two hours waiting on one appetizer (12 wings) and one 12" pizza. This was during a Saturday afternoon and they were not busy. My wife and I love wings, we eat them all the time. The wings at this place are hands down some of the worst wings I have ever had in my entire life. We ordered plain buffalo sauce, and they claim that these wings are smoked which is laughable. There was not even a hint of smoke in these wings, which we ordered extra crispy. They were flavorless, tasted freezer burnt, and I was shocked at how flavorless the actual chicken and the sauce were. Truly hard to comprehend. My eyes were seeing sauce, but I was tasting a rubbery, unsauced wing - like a Twilight Zone of sorts. The pizza would have been okay if it had come with the toppings it was supposed to have. We ordered the Scrum pizza from the menu and it arrived after about an hour and 20 minutes with no sausage. At this point, we were so ready to get out that we chose not to even mention this and just asked for our check and left. Saying we were disappointed would be the understatement of the century and it was clear that other patrons (who I assume were first time visitors) were as displeased as we were. We saw other plates and bowls of untouched food on vacated tables and heard mumbles from another couple that walked in at the same time as we did about the poor food and service. Please take your business elsewhere and don't put yourself through the frustration and disappointment that we endured."

"As someone who has traveled a decent chunk of the eastern half of the United States and has a short list of restaurants of "places I'd take a trip to just for the food," I'm happy to say The Pitch is on that list. Their wings are as good as - if not better than - one's you'll get in Buffalo, their pizza is on par with the best shops in NYC, their produce for the salads are all fresh, their well liquor is name-brand (shout out to Buffalo Trace Bourbon), and their wait staff are very friendly. I ended up eating there three times in the week I spent in Springfield, and whether I was eating there alone, with two friends or with the whole family, the service and the quality were consistently good. I look forward to my next visit in the spring!"

"This place is awesome. We love real pizza, and the pitch has it! The crust was light, thin, and still airy. We split our pie with the Scrum and the Sweet and Spicy house specials. My favorite part is they loaded the pies with protein! I'm so impressed with this place. The service was wonderful too. Also, our appetizer went fast, but we ordered cheese curds with a great, light breading. This place is the real deal. Definitely going to be one of our go-to spots when we're in town."