Geek Squad

"Love this service. The geek squad always helps me with tech problems"

"Very poor and unprofessional, made an appointment to get battery replaced and didn’t find out until arriving they didn’t even have the battery in stock , and also never answer the phones when trying to call for a question"

"Find an alternative if at all possible. They are extremely overworked in here and only marginally more skilled than yer dad at rebooting whatever is malfunctioning, bless ‘em. I’ve tried to use them several times, but always end up repairing/replacing my item another way. If you’re stuck using them, I have no doubt your issue will eventually be addressed; but if you have alternatives, explore them first."

"Long time customer of their screen protector install service. It’s about $9 a year and they claim to replace a zagg screen protector if they mess up the install. This has typically gone well and they do a nice install. When I went in today I brought the phone with the broken screen and the new one I had received from zagg to have installed. The install went wrong in some way. I’m not sure as I never saw it but the guy grabbed another from the shelf as I was walking around the store. Unfortunately he grabbed a different screen than the one I had brought in so I got billed $10 by Best Buy who said they couldn’t do anything about the issue. Overall poor customer service by both Best Buy and geek squad."

"I had a wonderful experience with Geek Squad. Chad was amazing. He was attentive, helpful, knowledgeable, and friendly. He made sure I knew everything that was going on and how long it'd take before my computer was fixed. When I picked it up, he made sure to start it up so I could see the virus had been removed and asked if there were any questions I had. I most definitely recommend this Geek Squad to anyone."