Lowe's Home Improvement 433 West Fir Road, Carthage, MO 64836

"I have been doing business with Lowe’s for many years. Josh Hayes helped me with several projects. He always go above and beyond to take care of my orders . He is very knowledgeable and helpful. Highly recommend doing business with him and Lowe’s."

"I’ve been making purchases here for almost 5 years. I have more than 150 purchases this past year alone. This evening I’m in the customer service line waiting and waiting to checkout. One employee there and she is busy helping a customer and a line backed up all the way to plumbing (that’s a bit of an exaggeration but you get what I mean). Finally someone in line goes down to the self checkout area and addresses Zach who’s in the middle of a flirt party with some female employees that he may or may not be some kind of supervisor too. Later he informed me in his cocky attitude that he was the assistant manager and nobody there was going to check me out without a photo ID. He is NOT the assistant manager. He may have some fancy degree but he is not manager material nor is he supervisor material nor should he be working in customer service. I am wanting to make a purchase on an LAR account for $13.67. Yes I’m supposed to show my ID but I didn’t grab my purse when I headed to the store. Normally I always have it occasionally I have forgotten it but like I said in the beginning I’m in this small town store on a regular basis and the employees have checked me out numerous times and know that I’m who I say I am. He bucked up refused to check me out refused to let an employee who knew me to check me out and this is for a tiny purchase. It wasn’t like I was in there today to get a water heater supply lines and a ball valve. I had the phone number the company name my first and last name and he was not going to work with me on this purchase. I was going to have to go home get my ID and come back and there were people working there that knew me! And they told him they knew me. He is NOT customer service material and if he is indeed a supervisor of sorts that decision should be rethought. I did go home and got my ID and then I went to Home Depot in Joplin. I love Home Depot and I believe I will be spending much more time there."

"Ok shop there alit because it’s the closest hardware store but they seem to get thing mixed up broking shipping on items that I’ve ordered and top it off they don’t even notify me that they cancelled my order then they shorted me about 80.00 dollars. :Update finally got a hold of Lowe’s customer support and plead our case of them not notifying us about cancelling an order that was damaged and that they also pulled some number out of the sky somewhere to refund us which of course was about 89 dollars short in their favor we got told that we will have to wait for them to contact the store to verify that the information that we stated was correct which can take several weeks. Mind ya we had nothing to do with any of the cancellation or damage. It’s very frustrating! Who knows if we will ever see that money."

"We recently tried to buy new carpet from this Lowe's so that we could list the house for sale. We picked out carpet and paid for it, then waited two weeks for it to be installed. We had movers scheduled to come three days later. Installers finally came, ripped up the old carpet, carried in new pad and started laying it, then realized they had two different dye lots, and the join would be obvious. So, away they went, we called Lowe's, expecting resolution. Somehow it became our fault because we had picked out carpet that wasn't in stock (there wouldn't have been enough of any the store has anyway). So, we ordered another two rolls. Waited a month this time and finally the installers called. Everything was good to go, we thought, until hours after they were due to come, we hadn't heard a word. We called and, guess what? Two different dye lots. Again. Lowe's was not even going to call and let us know. We called and asked to speak to the manager (who never did talk to us), but we discussed it with an acting manager. He basically said he had no idea where the breakdown in communication happened and he had no idea why we didn't get the right carpet. Huh. I wonder. I'm guessing the guy in charge might have been responsible? Lowe's was pitifully inept at addressing the issues here. They couldn't come up with carpet to put in our house, and there was no attempt to make it right. They acted as if it was a gift to give us the pad, but it was already cut up and laid so...? We lost nearly two months in getting our house on the market and had to scramble to find carpet that worked. (We went to Carpet One and they did a great job. Go there if you need new rugs. Don't waste your time with Lowe's. They are ridiculous.) By the way, the one star is only because I couldn't leave a review without it. But I will never shop Lowe's again."

"Best Lowes in Carthage. Staff is nice, outdoor section is very nice with seasonal as well as year round great items. Lumber is generally very good, sometimes it takes a little picking around. Fair prices and always willing to help you out."